Power Your Business
All the tips and resources you need to improve your service and grow your business—in one place.
10 Words and Phrases That Calm Angry Callers
You don’t make it far in the answering service business without learning a few tricks to handle and calm angry callers. It’s a fact of customer service – some of your customers will be unhappy with your company and some will be downright irate. If you’ve ever answered the phone for a business before, you know that anger can be
21 Word Substitutions That Make You Sound More Professional
Word choice and vocabulary are supremely important in customer service. Use words that are too large and uncommon and you risk alienating your customers; use words that are over-used and played out, and you risk looking unprofessional or unqualified to help. Instead of struggling through conversations with customers and keeping a thesaurus close by, try these word substitutions that make
45 Customer Service Power Words to Start Using
Not all words are equal. Some words carry more weight than others and deeply effect those who hear them. Some words have the power to turn customer service interactions into pleasant, productive ventures, no matter how divisive or emotional the topic of discussion. These are customer service power words, and they carry a little extra “oomph” to make your customer interactions more positive and efficient. The words you use in customer service interactions set the tone for the discussions and interactions you’ll have with customers. If you’re using words that are neutral or even negative in tone, you could be offending your customers or simply setting the wrong tone for the conversation. Why not start every interaction off on the right foot and give yourself a better chance at forging real connections with your customers? Here are 45 customer service power words to start using in your customer interactions. See what a difference they make! 45 Customer Service Power Words Sprinkle these customer service power words liberally into your customer service interactions. You’ll begin to notice that your interactions become more effective, enjoyable, and productive. Try identifying a similar word you use for each of the customer service power words below and make a conscious decision to begin substituting it this week. It’s worth a try! Abundant Accomplish Achieve Admirable Best Brilliant Capable Certain Charming Cheerful Determined Delightful Dynamic Eager Easy Enhance Engaging Genuine Grateful Growing Helpful Honest Ideal Imaginative Innovative Interesting Inspiring Joyful Kind Limitless Light-hearted Lively Loving Magnificent Masterful Motivated Natural Noble Optimistic Outstanding Passionate Precious Productive Promptly Qualified There are many more customer service power words listed below. Take a look at the list and take note of any words that could be useful in your future customer service interactions. The words in this list can lend a positive tone to your interactions and can help “spin” your customer service interactions in your favor by creating a better connection with the customer you’re helping.