Power Your Business
All the tips and resources you need to improve your service and grow your business—in one place.
How You Answer the Phone Can Make or Break Your Business
If we told you that how you answer the phone can make or break your business, would you think it’s melodramatic? The fact is, the way you greet callers on the phone – or the way you don’t greet them – can undermine or support your success. It’s entirely up to you. If you’re finding that more and more often,
Having Trouble Growing Your Business? Change One Thing.
Having trouble growing your business? Growth should follow a somewhat predictable path – true, sustainable growth will be slow, but not nonexistent. If you’re not seeing any signs of growth and you think you should be, there’s still one thing you can change to kick-start your growth. It has to do with your customer service, and it’s such a simple
August 21, 2019
How to Forward Calls to a Virtual Receptionist
Wondering how people use a virtual receptionist who isn’t in the office with them? It sounds complicated, but it’s really not. It’s simple to forward calls to a virtual receptionist when you sign up with Conversational. We’ll show you how businesses forward calls to a virtual receptionist to be answered immediately. First, here’s a little background information on virtual receptionists
August 19, 2019
Customer Service Phone Call vs Email: What’s Preferred?
A customer can have many options available to them as far as reaching a company’s customer service department or representative, but many times, the choice comes down to a customer service phone call vs email. Between a phone call vs email, which channel is preferred by customers, and does one have a faster resolution time than the other? Customer Service
Do You Really Need Your Receptionist?
Maybe you’ve got a receptionist, and she’s great – she answers every call with a friendly tone, greets customers with a smile, and never fails to deliver a message to your desk. Or maybe you’ve got a different sort of receptionist – the kind who seems annoyed when customers come in or call, who calls out for unknown reasons, or
August 14, 2019
Can You Trust Conversational Virtual Receptionists with Your Phone Calls?
Can you trust Conversational virtual receptionists with your phone calls? Looking at different virtual receptionist providers is essential in determining which one will deliver the most value to your business. In your search, you’ve likely stumbled upon a number of virtual receptionist providers that say they can take your phone calls and offer the ‘best’ service. Anyone can make a
August 12, 2019
How Do I Know How Many Virtual Receptionist Minutes I Need Per Month?
It can be tricky to determine exactly how many virtual reception minutes you will need each month, especially if your volume fluctuates or if you’ve never used an answering service before. Not to worry! We have the perfect process to help you determine how many virtual receptionist minutes you’ll need each month. We’ve helped hundreds of clients pinpoint their virtual
August 9, 2019
Virtual Receptionists vs Traditional Receptionists
What are the differences and similarities between virtual receptionists vs traditional receptionists? This is a question we get frequently from potential and new clients. Some already have a traditional receptionist and want to see if the grass is truly greener on the other side; some aren’t sure yet if they’re going to hire a virtual or traditional receptionist. Some are
August 7, 2019
Why You Should Stop Answering Your Business Phone
If you’re a entrepreneur and you’re the one answering your business phone, this post is for you. Going into business by yourself is certainly an undertaking, but it’s far from impossible. The key to making it work is delegating time-consuming tasks to third party providers or freelancers who can lighten your workload while ensuring no task goes ignored. As the
August 5, 2019
Welcome to Conversational!
Thank you for taking the time to visit Conversational’s blog section! We want to make sure you receive fresh and exciting business content that can be useful to help make you more productive in your business, while making your office life a little bit easier as well. Most important of all, we want to help you in giving your business
May 20, 2019