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All the tips and resources you need to improve your service and grow your business—in one place.
Real Estate Receptionist
Real estate took a huge hit a few years ago and is on the rise again. During the housing market crash, many real estate agents found themselves forced to cut back on staff or postpone hiring staff altogether when business began to decline. With the real estate market back on track, agents are gaining traction and getting interest from more
What is the Future of the Receptionist Position?
Receptionists are so common these days that they are found in almost every business. Normally they sit at the front desk of an office to help field questions, answer requests, and be the face of the company. They typically answer phone calls that come in requesting information and act as a messenger between clients and staff. Have you ever wondered
March 25, 2021
Virtual Receptionists vs Traditional Receptionists
What are the differences and similarities between virtual receptionists vs traditional receptionists? This is a question we get frequently from potential and new clients. Some already have a traditional receptionist and want to see if the grass is truly greener on the other side; some aren’t sure yet if they’re going to hire a virtual or traditional receptionist. Some are
October 30, 2019
Why Solo and Small Firm Attorneys Should Never Answer the Phone
Solo and small firm attorneys are unique in the legal industry. The level of service they offer often surpasses that of larger firms with multiple partners and clients often receive more attention. But if you’re interested in managing your time well and creating efficient processes as a solo and small firm attorney, you’re going to have to let go of
Phone Etiquette 101: How to Politely Ask a Caller to Speak Up
If you’re having trouble hearing someone on the phone and can’t quite make out what they’re saying, you won’t be able to offer great service or solve their problems efficiently. In order to satisfy a customer’s request, you have to first understand the request. If you ask a caller to speak up politely, chances are, they’ll adjust their volume and
Phone Etiquette 101: Returning Missed Calls
Missing calls is part of the learning curve of doing business. Many new business owners feel that missing a few calls is not a big deal; “If it’s something important, they’ll leave a voicemail and I’ll get back to them.” Missing calls is inevitable if you’re doing business solo (unless you’re working with a virtual receptionist!), and if you do
What’s the Best Answering Service for Insurance Agencies?
Insurance agencies are among some of the most common users of answering services. A large number of answering services say they serve insurance agencies, but many don’t offer the full list of features you’d expect from an answering service, like appointment booking, live call answering, a free trial, and message delivery to text or email. These are features an insurance
The Phone is Still the King of Customer Support
Are you starting to think the phone is no longer useful when it comes to your customer service needs? Believe it or not, the phone is still the king of customer support. People love interacting with customer service reps on social media, web chat, and email, but it wouldn’t be the same without the ability to call. That’s because the
Can a Salon Survive Without a Receptionist?
The salon industry is one of many that regularly employ front desk receptionists to take calls and manage appointments. If you own a beauty salon or barber shop or are in the process of opening one, you’re probably concerned about cutting costs wherever possible without sacrificing the quality of your services. You might have assumed that hiring a receptionist is
The Best Way to Make Your Business Look Bigger
Who answers your business phone every day? Most entrepreneurs report that they are the ones to answer the phone when it rings. Some don’t have a business phone number – instead, they just use their cell phone to field business calls. There are three problems with this method. First, your callers can tell the difference between a business phone number