October 23, 2025
Wondering how people use a virtual receptionist who isn’t in the office with them? It sounds complicated, but it’s really not. It’s simple to forward calls to a virtual receptionist when you sign up with Conversational. We’ll show you how businesses forward calls to a virtual receptionist to be answered immediately.
First, here’s a little background information on virtual receptionists and the service we provide to business owners.
What is a virtual receptionist?
A virtual receptionist is a call answering specialist who answers the phone, takes messages, manages appointments, and acts as the first point of contact for your business – basically, all the tasks a traditional, onsite receptionist might handle.
A virtual receptionist (sometimes called a VR) can be located anywhere in the world, but to ensure the highest quality and skip potential language barriers, it’s wise to choose a North American virtual receptionist provider like Conversational.
How does a virtual receptionist get my calls?
Once you’ve signed up for a virtual receptionist service, you’ll forward the phone calls your business receives to your new virtual receptionist. Some providers can assign you a new local telephone number to which your existing number can forward calls, and some even provide toll-free numbers for a small additional fee.
If you do not have a business phone number yet, or if you’ve been using your cell phone, you can use your newly assigned local telephone number in advertisements and on business materials.
After you’ve set it up to forward calls to a virtual receptionist, all calls your number receives will be directed to your virtual receptionist’s phone. A good virtual receptionist provider will allow you to decide what happens when a call is received, from customizing the greeting to giving special instructions on announcing promotions or upcoming company events.
What will customers think about a virtual receptionist?
As long as you’re working with experienced professionals, your customers will enjoy interacting with your virtual receptionist when they call your business. We only hire experienced receptionists to ensure the high level and quality of customer service they provide to our client’s callers is consistent.
Because the caller dials your number and is immediately connected with the virtual receptionist, it’s unlikely that they’d realize the receptionist is working remotely. In fact, unless you share that information with your customers, most will assume your virtual receptionist is working in the office alongside you. For a small or brand new business, that can go a long way in helping your business appear larger and more established.
10 virtual receptionist features you’ll get with Conversational
- Call answering
- Customized message taking
- Delivering messages via email or text
- Usage reporting
- No contracts or obligations
- Free voicemail box(s)
- Free local telephone number
- Basic customer service
- Completely customizable service
- 30 MBG (1,000 minutes)
Get all of the features above by signing up now!
