Our Promise to Legal Offices: You will have more time and energy to focus on your clients

Tell us the types of cases you handle and we will only put those cases through. If you have a trusted colleague, we’ll even refer the caller to one of those colleagues who handle those case types.

We understand that some types of cases are vital to your firm and not equal in value or urgency. Focused on personal injury over smaller misdemeanors? We've got you covered! Let us customize your priority calls to ensure you don't miss opportunities.

Temporary call handling is perfect when you’re in court or tied up with a big case. Simply send us a quick message and your callers will be greeted by a professional receptionist while you’re away. We can even customize your call handling to let callers know when to expect a return call.

Unless you like 11:30 pm calls and texts from a worried client, we recommend that you keep your personal contact information personal. With call patching, when you are out of the office - on a trip, during your commute, etc. - you can still talk to clients without displaying your personal number. Simply call your receptionist and have them patch you through.

A call that should take 2 minutes might take 15 or 30 if you or your paralegal make the call. Clients just can’t resist the urge to ask you questions. Let our receptionists make those simple calls like schedule signing appointments, requests for documentation, or other quick items so 2 minutes is actually 2 minutes.

Clio and MyCase are common software systems among legal offices. As long as the software allows web access, we can integrate with the majority of softwares you’re using. With software integration you won't miss appointments or have a disorganized schedule.

We’ll build out intake forms for the case types you accept so you get exactly the information you need without using your own time. We’ll even complete these forms directly in your software so the information is ready for callbacks.

We train our virtual receptionists in common legal terminology so they can communicate with both you and your clients professionally. Arraignment, deposition, felony vs. misdemeanor...we are fluent in the basics.

You will be more effective when you and your paralegals can focus with less task switching. Paying by the minute for a professional virtual receptionist is far more cost effective than lawyers and paralegals covering their main work and phones, not to mention the stress it takes off your shoulders.