Industries

Medical Answering Services


Do you need medical answering services?

Hiring full-time medical receptionists is expensive. Having nurses and other employees answer phones when they have time can lead to missed calls and missed appointments.

Because hiring full-time receptionists requires a large investment, medical offices routinely look for medical answering services, appointment-setting services, and live chat support providers that enable them to provide enterprise-level customer service to their patients and clients.

That’s where we come in! Your growing medical practice should provide customer service that goes above and beyond patient expectations. Our specialized medical answering services are a common solution for practices that want to increase patient satisfaction and office efficiency in a truly cost-effective manner.

What is included?

When you choose Conversational medical answering services, the following features are included at no cost in your free trial and monthly plan:

  • Live Call Answering
  • General Inquiries & Basic Customer Service
  • Call Routing
  • Customized Call Handling
  • Detailed Message Taking
  • Set Temporary Call Instructions
  • Professional Image
  • Voicemail Messages Delivered by Email
  • Take Your Business on the Go
  • Customized Greetings and Hold Music
  • 100% North American Receptionists
  • Custom VOIP Solutions
  • Free Local Phone Number
  • Call Screening
  • Complete Client Call Reporting
  • Mobile App
  • Flexible Monthly Billing

When you choose Conversational medical answering services, your first month is absolutely free. Your lowest possible monthly plan cost after that will be $159 for the Entrepreneur plan. You get 30 days to try out the service, make all the adjustments you need, and see how many minutes you’ll be likely to use in the upcoming months. We include 1,000 minutes free for your first month to help you make an accurate estimate.

Cut overhead costs with medical answering services

Delegating your phone responsibilities to Conversational saves you time and money. Our clients notice the benefits right away! Never miss a call again. Cut your no show rate in half. Skip hiring full time and pay for call time only.

You could pay thousands each month for a full-time receptionist with an employment contract, or you could pay $159/month for a month-to-month medical answering service. Which will you choose?

Make a cost effective decision to grow your medical practice when you engage Conversational’s specialized medical answering services!

Choose Conversational medical answering services

Our answering service plans offer a host of important benefits for medical offices. As part of our medical answering services package, we provide incoming customer service in addition to friendly appointment reminder calls. Our data shows that appointment reminder calls are effective at reducing no shows. Our clients say the practice reduces no shows by as much as 75%. Other benefits include:

Never miss a call

Employees take breaks, sick days, federal holidays, and vacations, but medical answering services don’t. You define when you want your answering service to be available and answering calls, and they will ensure you never miss a call during that time frame.

Our appointment reminder calls encourage patients to remember to confirm or cancel their upcoming appointments with your medical practice, making sure your appointment schedule is as accurate as possible.

Cost effective

We make it easy to expand your team in a cost effective, efficient way. Our medical answering specialists eliminate the need to hire a full-time or part-time receptionist. By going virtual, you avoid the costs of hourly pay, vacation, employee benefits, certain taxes, and other employee packages.

Because you can define the exact times and days you want your virtual receptionist to answer calls, schedule appointments, and provide customer service to callers, you can ensure the phones are always covered while side-stepping the much higher cost of hiring a full-time receptionist.

Pay for call time only

You never pay for medical answering services to take breaks, sit and wait, or any other down time. You only pay for the time Conversational’s call specialists are actually on the phone with your callers.

That means you only pay for your answering service when you need it, not full time. That’s part of the reason medical answering services are much more cost effective than hiring–even part-time.

Integrate your scheduling programs

A good medical answering service understands that your existing scheduling programs have become an important cog in the gears that run your medical practice. Conversational seamlessly integrates with your preferred scheduling programs and doesn’t try to sell you an unfamiliar software.

Better manage your time

You will save time and better manage your in-house employees when you opt for specialized medical answering services. By enabling you to take the time you and your staff need to work on your highest priority tasks, our virtual receptionists help you manage your business and time more efficiently.