North American Based Service

The Leading North American Answering Service

Selecting an answering service that serves all areas of the United States and Canada is important, even if you’re not planning to move from your current location. A North American answering service should provide complete coverage throughout these areas.

Why is looking for an answering service based in North America that serves areas helpful? Because it enables you to quickly narrow down your list of possible providers in a way that weeds out local-only operations that might not be large enough to suit your needs.

Don’t Outsource Your Calls Overseas

Think most call answering services in North America employ North American citizens in their call centers and offices? Think again. India used to have the highest concentration of call center agents in the world, but the Philippines is now the center of the offshore call center world.

Consider that India’s population is more than 10 times the size of the Philippines and still, the United States and Canadian areas have more citizens working as call center agents for North American companies than India. That’s astonishing. The average Filipino salary is $7,078—can you see why some call answering providers try to cut this corner, even at the expense of their customer’s satisfaction?

More answering services are getting the message from their callers and returning their call centers and offices to North America, but many answering services are still offshoring and sending their callers to representatives overseas. That’s one reason choosing a highly-rated North American answering service like Conversational is so important. We guarantee that your calls will be handled in North America, by their representatives—every time.

Why choose a North American answering service?

A Better Fit for Your Customers

Language barriers, vocabulary and meaning differences, and the frustration of dealing with representatives who are on another continent are all reasons your callers want to speak to North American representatives when they call your company.

Culture-specific preferences and norms, like jokes, punctuality preferences, speech patterns, holiday references, etc., can be “lost in translation” when a caller speaks with a representative outside of North America. Our domestic call answering specialists are a much better fit for your company.

Faster and More Efficient

It’s easy to get in touch with us. You can give us a call, send an email, use the contact form on our website, or use the live chat feature on our website. Whatever channel you choose, you’ll be able to reach us quickly with any issue or request you have. We value speed and efficiency as much as we value great service.

Our receptionists answer every call by the third ring, so your customers will never get frustrated waiting for someone to pick up. That’s speed! And because every answering specialist we hire goes through a rigorous hiring and training process, every call we take for your business is handled quickly, professionally, systematically, and with a smile. That’s efficiency!

Flexibility Where it Matters for You

Because we pride ourselves on close customer communication, we try to be as flexible and adaptable as possible to ensure our service is always helping to grow and support your business. We are successful when you are successful!

From selecting your customized greeting preferences and the way your calls are handled to adding and removing features from your plan, you can always count on us to offer flexibility and personalization. Turn our answering service on when you need it and off when you don’t. Use us full-time, part-time, or just as a backup answering solution. Let us know what your needs are, and we will do our best to accommodate them.

The Most Cost-Effective Option

We offer some of the lowest pricing around because we believe our service should be accessible and available to every business owner. For as little as $1.59/minute, you can have a dedicated team of answering specialists handling every call your business receives.

So many extras and bonuses come with our answering service plans—from a free local telephone number to a full 30 Day Money Back Guarantee, working with Conversational is the most cost-effective option.

Experienced, Skilled Answering Specialists

Even a great answering service can be rendered useless and ineffective if the wrong representatives are manning the phones. We look for candidates with extensive experience, a passion for customer service, and a friendly disposition when we hire answering specialists to work in our office.

We can personally guarantee that your customers will be greeted by experienced, skilled answering specialists when you use Conversational — not disinterested, rude, or incompetent phone representatives.