Manage your Appointments with a Virtual Receptionist
You can utilize a virtual salon receptionist to manage your appointments and phone calls for around $159/month – about 5% of the cost of hiring a salon receptionist.
A virtual salon receptionist will answer your phone calls as though they are in the salon with you and use online scheduling software so you’ll have instant access to all new appointment information as soon as it’s scheduled.
Your customers will thank you! Never over-book, under-book, or miss an appointment again with our lauded appointment management and free appointment reminder service.
Using a virtual salon receptionist
When a customer calls, you will not have to stop what you are doing in order to answer the phone or update an existing appointment. You also won’t have to worry about clicking through a software program in order to find an available time slot, leaving your existing client in the chair feeling “unattended.”
Most importantly, you will not have to worry about losing an appointment or missing calls from clients because a virtual salon receptionist can handle it for you.
A virtual salon receptionist will receive the calls intended for your salon. You’ll give your salon receptionist all the details she needs about your salon – the different stylists, their times of availability, access to their scheduling calendar, and preferred call greeting and handling instructions.
For example, you might want your salon receptionist to mark out an extra 30 minutes for color clients with long hair. Just make a note of it and we’ll add it to our database!
Choose Conversational salon receptionist answering services
Our answering service plans offer a host of important benefits for salon offices. As part of our salon receptionist services package, we provide incoming customer service in addition to friendly appointment reminder calls. Our data shows that appointment reminder calls are effective at reducing no shows—our clients say the practice reduces no shows by as much as 75%.
Everyone else will be scrambling to try to cut hair while answering the phone and making appointments. All you will have to worry about is cutting hair and building that long lasting client relationship.
Increase phone availability
Another benefit to outsourcing to a virtual salon receptionist is that no one can possibly work every waking hour. You are only able to cut and style hair for so many hours a day. The problem is that customers may want to call or schedule appointments at any time during the day or on a whim.
Take more time off
If you happen to take the afternoon off, it’s no longer an issue. You won’t miss calls and your salon receptionist can still schedule new appointments for you while you’re out!
Catch every call
With a virtual salon receptionist, you will never have to worry about missed opportunities. When a customer calls, the virtual receptionist will automatically answer the phone for you using your selected personalized greeting. They will take down all of the person’s information and if they wish to schedule an appointment, your virtual receptionist can certainly do that for you.
When you get back to the salon, you can retrieve your messages and then return any calls, if necessary, knowing there were no missed opportunities. Think smart and stay ahead of the competition.
How can your Salon Business Benefit from using Conversational?
We save you time so you can focus on your clients
Most salons have a mix of staff and stylists taking care of their scheduling on their own, but this task can actually be difficult to juggle and isn’t customer friendly.
When you use a virtual reception service you are saving yourself time while staying organized. This, in turn, leaves you more time to focus on what you as a stylist know best—offering amazing hair and beauty services.
What is included?
When you choose Conversational salon answering services, the following features are included at no cost in your free trial and monthly plan:
- Live Call Answering
- General Inquiries & Basic Customer Service
- Call Routing
- Customized Call Handling
- Detailed Message Taking
- Set Temporary Call Instructions
- Professional Image
- Voicemail Messages Delivered by Email
- Take Your Business on the Go
- Customized Greetings and Hold Music
- 100% North American Receptionists
- Custom VOIP Solutions
- Free Local Phone Number
- Call Screening
- Complete Client Call Reporting
- Mobile App
- Flexible Monthly Billing