North American Based Service


Features

We offer the following features free with every plan – even our free trial! We want you to have it all when you sign up for our answering service. There’s never an additional cost or fee to use these features.

  • Live Call Answering
  • General Inquiries and Basic Customer Service
  • Advanced Call Screening
  • Customized Call Handling
  • Set Temporary Call Instructions
  • Voicemail Messages Delivered by Email
  • Messages to Email or App
  • Live Call Transferring
  • Customized Greeting
  • Customized Hold Music or Informational Recordings
  • Free Local Phone Number
  • Free Event/Sales Promotion
  • Unlimited Talk Time After Transfer
  • Monthly Minutes Used Report
  • Ability to Cancel, Upgrade, or Downgrade Your Plan Anytime
  • 30 Day free trial with 1,000 minutes included

Availability

Our availability for Massachusetts clients is as follows:

  • Open 7:00 am – 8:00 pm EDT (EST)

 During these hours, our team can always be reached via phone, live chat, or email, and you can turn the service on or off anytime you like. Some clients choose to leave the service on until 8:00 pm to ensure they’re catching the calls that come in after-hours, while others simply turn the service off when they leave the office. It’s up to you!

Pricing

We encourage you to compare our answering service pricing with similar providers. For the biggest cost savings, compare us with the cost of hiring a full-time receptionist. You’ll be shocked at the difference!

Your first month is always free. We know trying a new answering service can feel risky, so we want you to test drive our service absolutely free for 30 days before you sign up for a paid plan. We include 1,000 minutes in our free trial.

Pricing starts at $159/month for our Entrepreneur call answering package, including 100 minutes and all features, such as appointment booking, message delivery via email or secure text message, customer service for your callers, and a free local phone number. Our Business call answering package is $309/month including 200 minutes with all features, and our Corporate call answering package is $699/month including 500 minutes with all features.

Our monthly plan prices are but a small fraction of the cost you’d pay to hire a receptionist in Massachusetts.

Check out some state receptionist salary averages by city below.

Job Title        |Salary      |Location

Receptionist | $37,400 | Cambridge, MA

Receptionist | $32,500 | Westborough, MA

Receptionist | $44,500 | Boston, MA

Receptionist | $32,600 | Northampton, MA

Accessibility

Accessibility and coverage is available throughout all 50 States and Canada. With an internet connection or existing phone number, anyone can use our answering service.

 

We make it easy to get started by forwarding your business phone calls to the answering specialists here in our office. In most cases, we’ll have you up and running within a few hours of sign-up. That’s quick and easy access!

 


What do some of our Massachusetts- based clients think of the service that we provide?

Jeremy of Andover, MA
Original review: April 30, 2018
“A few years ago, my company was using Call Ruby as our live answering company. But then, my operations director did an online search and found Conversational. Since subscribing to their service, we’ve been using it for 9:00 to 5:00, Monday through Friday live answering. I’ve been very happy with the consistency and performance of Conversational. I’ve had clients call in and compliment us on how we answer our phone. What we were looking to accomplish was having callers contact our company and talk to a live person who is professional and doesn’t sound like a call center or answering service. We want our callers to feel like they’ve reached someone in our office and that person is taking the time to ask them what they’re looking for so they can direct them to the appropriate professional to help them out. I feel that Conversational is doing a good job at that for us.”

Steve of Danvers, MA
Original review: April 29, 2018
“I use Conversational for 7:00 to 7:00 answering. They forward the call to me but then if I don’t answer, they send me a message. Using their service has impacted my business in a very good way. Their receptionists are all very nice and most customers don’t even realize that there is a company answering other people’s phone calls. The members of the team at Conversational are very enthusiastic when they call and talk to people. They say “Hi” and chat. I talked to one of the project managers and she was very nice. Their receptionists have always been very nice as well.”

Murtagh of Natick, MA
Original review: March 6, 2018
“I like option where the receptionist gives me a brief intro and asks me whether or not I’d like to put someone into voicemail or take the call. It’s been incredibly convenient for me. We don’t have 24/7 operation so Conversational gives some of the appearance that we do. That’s incredibly helpful. Clients get a warm voice and they get the feeling of a professional experience from us startups. We want to try to make sure we’re handling people as appropriately as possible in giving everyone who calls in the idea that we care about them. The guys at Conversational have been great too. They’re just there, and everyone’s super nice and professional. I couldn’t ask for a better experience.”


 

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