Technology has transformed healthcare in remarkable ways. Patients can schedule appointments online, access medical records through secure portals, receive automated reminders, and communicate with providers through digital messaging platforms. These innovations have improved convenience for millions of people. Yet despite the rise of digital healthcare tools, one communication method remains especially important for older adults: The telephone. While younger generations

Trust is one of the most important elements of any healthcare relationship. Patients trust providers with deeply personal information, important medical decisions, and, in many cases, their long-term health. Without trust, even the best treatment plans can become less effective. While clinical expertise plays a major role in building trust, it is not the only factor. In many cases, trust