{"id":13142,"date":"2021-03-25T04:21:06","date_gmt":"2021-03-25T08:21:06","guid":{"rendered":"https:\/\/conversational.com\/?p=13142"},"modified":"2024-10-21T10:01:00","modified_gmt":"2024-10-21T14:01:00","slug":"15-ideas-go-extra-mile-customers","status":"publish","type":"post","link":"https:\/\/conversational.com\/15-ideas-go-extra-mile-customers\/","title":{"rendered":"15 Ideas That Go the Extra Mile for Customers"},"content":{"rendered":"\n

Want more loyal customers? Go the extra mile more often. If you\u2019re having trouble coming up with original ideas of ways to go the extra mile, check out this list of our top 15 ideas!<\/p>\n\n\n\n

15 Ideas That Go the Extra Mile for Customers<\/h2>\n\n\n\n
    \n
  1. Everyone\u2019s got a stellar client or customer that is always a joy to serve. Get in touch with those people and invite them out to breakfast or lunch on you. No need to talk business\u2013this is going the extra mile, not a sales pitch!<\/li>\n\n\n\n
  2. Respond to customer inquiries and requests as soon as you get to them. The trick is to surprise your customers with the speed and efficiency of your response. Be friendly, be quick, and be happy to help. If you’re not always available, you can use a reliable phone answering service<\/a>.<\/li>\n\n\n\n
  3. Be creative about keeping in touch with clients and customers. Try sending a newsletter every 3 months or so with business or news articles you think they\u2019d like. Drop a line to say hello and check-in. Keep the lines of communication open!<\/li>\n\n\n\n
  4. You knew this was coming: The handwritten thank you note. It\u2019s a cliche for a reason! Customers love receiving handwritten notes from companies they do business with, and it makes you stand out from the other companies that don\u2019t reply to emails, much less send thank you notes.<\/li>\n\n\n\n
  5. Don\u2019t wait for opportunities to keep in touch with your customers. They lead busy lives, and it\u2019s your responsibility to stay in touch. Be proactive about your relationship by picking a few random customers to check in with each day\u2013using a list so you know who you\u2019ve called so far. They\u2019ll appreciate your proactive service.<\/li>\n\n\n\n
  6. Make it personal by calling your customers by name (if appropriate) and encouraging them to do the same to you. Ask about details they\u2019ve mentioned to you\u2013family, upcoming or recent vacations, hometowns, career, etc.<\/li>\n\n\n\n
  7. Make smiling a requirement. You\u2019d be surprised how much it matters to customers! Ensuring everyone who comes into contact with customers has a smile on their face is a great way to go the extra mile.<\/li>\n\n\n\n
  8. Teach your staff about active listening, and practice it yourself. Active listening involves listening carefully to the other party without interrupting or disagreeing. Instead, respond by paraphrasing the speaker\u2019s points and making it clear that you want to understand.<\/li>\n\n\n\n
  9. Cross-train your staff so everyone is ready to answer customers\u2019 questions. There\u2019s no need to give extensive additional training to your employees, but make sure every team has a working knowledge of the tasks other teams do. When a customer service rep can confidently tell a caller that their antivirus software is available for Mac, Linux, and Windows, it saves time and benefits the customer. That\u2019s going the extra mile!<\/li>\n\n\n\n
  10. Make it easy for customers to deliver feedback. Many people are more comfortable delivering negative feedback anonymously (though not all!), so make that option possible. Ask your customers for their opinions through surveys, and offer prizes for those that participate.<\/li>\n\n\n\n
  11. Make your customer’s promises. Don\u2019t generalize\u2013make specific promises to customers, like \u201cI can assure you that your package will arrive on or before Friday the 25th. If it\u2019s not on your doorstep by then, I\u2019m giving you a full refund and a gift card for your trouble. We will make sure you are satisfied!\u201d<\/li>\n\n\n\n
  12. \u2026But don\u2019t make promises you can\u2019t keep. There\u2019s no quicker way to lose a would-be loyal customer! Put time frames on your promises, and be honest if you\u2019re not sure about something. Customers want the truth, not a fluffy promise.<\/li>\n\n\n\n
  13. Prioritize your customers\u2019 time. You\u2019re busy, they\u2019re busy, and everyone is in a hurry. Make sure your customers know their time is your priority by making interactions quick, efficient, and painless. Don\u2019t keep a customer on the phone any longer than necessary.<\/li>\n\n\n\n
  14. Be generous to your most loyal customers. You can\u2019t afford to give everyone freebies, but your most loyal customers deserve some special treatment. Reward them by offering a discount code, company jacket, tote bag, fee waiver, etc. They\u2019ll remember and appreciate the gesture.<\/li>\n\n\n\n
  15. Say thank you more than you think you need to. Thank them for choosing your business. Thank them for coming in today. Thank them for calling. Thank them for their comment or question. Thank them for their patience. Say thank you often to go the extra mile!<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

    Want more loyal customers? Go the extra mile more often. If you\u2019re having trouble coming up with original ideas of ways to go the extra mile, check out this list of our top 15 ideas! 15 Ideas That Go the Extra Mile for Customers<\/p>\n","protected":false},"author":1,"featured_media":19080,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[],"class_list":["post-13142","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-service-tips"],"acf":[],"yoast_head":"\n15 Ideas That Go the Extra Mile for Customers - Conversational LLC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/conversational.com\/15-ideas-go-extra-mile-customers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"15 Ideas That Go the Extra Mile for Customers - Conversational LLC\" \/>\n<meta property=\"og:description\" content=\"Want more loyal customers? Go the extra mile more often. If you\u2019re having trouble coming up with original ideas of ways to go the extra mile, check out this list of our top 15 ideas! 15 Ideas That Go the Extra Mile for Customers\" \/>\n<meta property=\"og:url\" content=\"https:\/\/conversational.com\/15-ideas-go-extra-mile-customers\/\" \/>\n<meta property=\"og:site_name\" content=\"Conversational LLC\" \/>\n<meta property=\"article:published_time\" content=\"2021-03-25T08:21:06+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-21T14:01:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/conversational.com\/wp-content\/uploads\/2021\/03\/brainstorming-ideas-2021-10-12-13-51-03-utc-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/conversational.com\/15-ideas-go-extra-mile-customers\/\",\"url\":\"https:\/\/conversational.com\/15-ideas-go-extra-mile-customers\/\",\"name\":\"15 Ideas That Go the Extra Mile for Customers - Conversational LLC\",\"isPartOf\":{\"@id\":\"https:\/\/conversational.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/conversational.com\/15-ideas-go-extra-mile-customers\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/conversational.com\/15-ideas-go-extra-mile-customers\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/conversational.com\/wp-content\/uploads\/2021\/03\/brainstorming-ideas-2021-10-12-13-51-03-utc-scaled.jpg\",\"datePublished\":\"2021-03-25T08:21:06+00:00\",\"dateModified\":\"2024-10-21T14:01:00+00:00\",\"author\":{\"@id\":\"https:\/\/conversational.com\/#\/schema\/person\/b792f7bd50967f52814fd056ccd6de20\"},\"breadcrumb\":{\"@id\":\"https:\/\/conversational.com\/15-ideas-go-extra-mile-customers\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/conversational.com\/15-ideas-go-extra-mile-customers\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/conversational.com\/15-ideas-go-extra-mile-customers\/#primaryimage\",\"url\":\"https:\/\/conversational.com\/wp-content\/uploads\/2021\/03\/brainstorming-ideas-2021-10-12-13-51-03-utc-scaled.jpg\",\"contentUrl\":\"https:\/\/conversational.com\/wp-content\/uploads\/2021\/03\/brainstorming-ideas-2021-10-12-13-51-03-utc-scaled.jpg\",\"width\":2560,\"height\":1707},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/conversational.com\/15-ideas-go-extra-mile-customers\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/conversational.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"15 Ideas That Go the Extra Mile for Customers\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/conversational.com\/#website\",\"url\":\"https:\/\/conversational.com\/\",\"name\":\"Conversational LLC\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/conversational.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/conversational.com\/#\/schema\/person\/b792f7bd50967f52814fd056ccd6de20\",\"name\":\"admin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/conversational.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/30bb111f2f6e955750bae97c9bcc71e3?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/30bb111f2f6e955750bae97c9bcc71e3?s=96&d=mm&r=g\",\"caption\":\"admin\"},\"sameAs\":[\"https:\/\/conversational.com\"],\"url\":\"https:\/\/conversational.com\/author\/admin_ij1t8h2j\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"15 Ideas That Go the Extra Mile for Customers - Conversational LLC","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/conversational.com\/15-ideas-go-extra-mile-customers\/","og_locale":"en_US","og_type":"article","og_title":"15 Ideas That Go the Extra Mile for Customers - Conversational LLC","og_description":"Want more loyal customers? Go the extra mile more often. If you\u2019re having trouble coming up with original ideas of ways to go the extra mile, check out this list of our top 15 ideas! 15 Ideas That Go the Extra Mile for Customers","og_url":"https:\/\/conversational.com\/15-ideas-go-extra-mile-customers\/","og_site_name":"Conversational LLC","article_published_time":"2021-03-25T08:21:06+00:00","article_modified_time":"2024-10-21T14:01:00+00:00","og_image":[{"width":2560,"height":1707,"url":"https:\/\/conversational.com\/wp-content\/uploads\/2021\/03\/brainstorming-ideas-2021-10-12-13-51-03-utc-scaled.jpg","type":"image\/jpeg"}],"author":"admin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"admin","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/conversational.com\/15-ideas-go-extra-mile-customers\/","url":"https:\/\/conversational.com\/15-ideas-go-extra-mile-customers\/","name":"15 Ideas That Go the Extra Mile for Customers - Conversational LLC","isPartOf":{"@id":"https:\/\/conversational.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/conversational.com\/15-ideas-go-extra-mile-customers\/#primaryimage"},"image":{"@id":"https:\/\/conversational.com\/15-ideas-go-extra-mile-customers\/#primaryimage"},"thumbnailUrl":"https:\/\/conversational.com\/wp-content\/uploads\/2021\/03\/brainstorming-ideas-2021-10-12-13-51-03-utc-scaled.jpg","datePublished":"2021-03-25T08:21:06+00:00","dateModified":"2024-10-21T14:01:00+00:00","author":{"@id":"https:\/\/conversational.com\/#\/schema\/person\/b792f7bd50967f52814fd056ccd6de20"},"breadcrumb":{"@id":"https:\/\/conversational.com\/15-ideas-go-extra-mile-customers\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/conversational.com\/15-ideas-go-extra-mile-customers\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/conversational.com\/15-ideas-go-extra-mile-customers\/#primaryimage","url":"https:\/\/conversational.com\/wp-content\/uploads\/2021\/03\/brainstorming-ideas-2021-10-12-13-51-03-utc-scaled.jpg","contentUrl":"https:\/\/conversational.com\/wp-content\/uploads\/2021\/03\/brainstorming-ideas-2021-10-12-13-51-03-utc-scaled.jpg","width":2560,"height":1707},{"@type":"BreadcrumbList","@id":"https:\/\/conversational.com\/15-ideas-go-extra-mile-customers\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/conversational.com\/"},{"@type":"ListItem","position":2,"name":"15 Ideas That Go the Extra Mile for Customers"}]},{"@type":"WebSite","@id":"https:\/\/conversational.com\/#website","url":"https:\/\/conversational.com\/","name":"Conversational LLC","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/conversational.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/conversational.com\/#\/schema\/person\/b792f7bd50967f52814fd056ccd6de20","name":"admin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/conversational.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/30bb111f2f6e955750bae97c9bcc71e3?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/30bb111f2f6e955750bae97c9bcc71e3?s=96&d=mm&r=g","caption":"admin"},"sameAs":["https:\/\/conversational.com"],"url":"https:\/\/conversational.com\/author\/admin_ij1t8h2j\/"}]}},"_links":{"self":[{"href":"https:\/\/conversational.com\/wp-json\/wp\/v2\/posts\/13142","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/conversational.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/conversational.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/conversational.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/conversational.com\/wp-json\/wp\/v2\/comments?post=13142"}],"version-history":[{"count":3,"href":"https:\/\/conversational.com\/wp-json\/wp\/v2\/posts\/13142\/revisions"}],"predecessor-version":[{"id":20778,"href":"https:\/\/conversational.com\/wp-json\/wp\/v2\/posts\/13142\/revisions\/20778"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/conversational.com\/wp-json\/wp\/v2\/media\/19080"}],"wp:attachment":[{"href":"https:\/\/conversational.com\/wp-json\/wp\/v2\/media?parent=13142"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/conversational.com\/wp-json\/wp\/v2\/categories?post=13142"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/conversational.com\/wp-json\/wp\/v2\/tags?post=13142"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}