LIVE Virtual Receptionist & Answering Service

A virtual receptionist service, also known as a virtual assistant service or virtual call center service, is a third-party service provider that offers remote administrative and customer support functions to businesses. Virtual receptionists are professionals who handle various tasks remotely to assist businesses in managing their incoming calls, customer inquiries, and administrative responsibilities. These services can be particularly beneficial for small businesses, startups, or organizations seeking to streamline their operations without the need for in-house staff.

Conversational virtual receptionist can perform a wide range of tasks to support your business and enhance your customer service. The specific tasks and services that we can handle depend on the needs of the client's business. Some common functions that a virtual receptionist can perform are: phone answering, appointment scheduling, message taking or call forwarding.

A virtual receptionist and a live receptionist are both professionals responsible for handling incoming calls, managing administrative tasks, and providing customer service, but there are significant differences between the two: A virtual receptionist works remotely, typically from a call center or a remote office location. They are not physically present at your business's premises. Live receptionists are directly employed by your business, either on a full-time, part-time, or temporary basis. They are part of your organization's staff, unlike a virtual receptionist. Hiring an in-house receptionist involves higher costs, including salary, benefits, office space, equipment, and training, while virtual receptionists are typically more cost-effective as you pay for their services on a subscription or as-needed basis. This can save on expenses like salaries, benefits, and office space.

When looking for a virtual receptionist to handle your business's incoming calls and administrative tasks, it's important to consider several factors to ensure that you choose the right fit for your needs. Your virtual receptionist should exhibit a high level of professionalism in all interactions with your clients and callers. They should be polite, well-spoken, and able to represent your business effectively. Depending on your business, it can be beneficial to choose a virtual receptionist with knowledge or experience in your industry. A virtual receptionist should have the ability to solve basic customer issues, provide accurate information, and escalate more complex issues to the appropriate person or department.

Virtual receptionists are typically more cost-effective than hiring an in-house receptionist. You don't need to cover expenses like salaries, benefits, office space, or equipment, which can lead to significant cost savings. You can easily adjust the level of support based on your business needs. We provide services that are flexible, allowing you to scale up or down as your call volume fluctuates. We do not take sick days, vacations, or require coverage during personal time off. You don't have to worry about staffing issues ever again!