If you’re feeling overwhelmed and the weight of the world is on your shoulders from your business, it may be a sign that you are not delegating enough. Why is delegating so important to business owners? You may live by the motto that “if you want something done right, do it yourself,” but you may not have realized that is

Innovation has become quite the buzz word in recent years. It represents what every startup strives for–to be the first or best, to question the status quo, to challenge convention and provide something that consumers can get behind with passion. Startups move quickly. If starting a business was like a race, then startups would be the sprinters and small business

Taking messages over the phone isn’t exactly an art. It’s more of a science, as it’s been tested and tried repeatedly since the invention of the telephone. We know the variables that lead to effective message-taking and ensure critical information or phone calls never slip between the cracks. Whether you’re running a company and feeling frustrated with the way your

For many people, customer care is lacking. It becomes a hassle that is dreaded or even avoided. From cable companies to the DMV, many people want to avoid interacting with customer care at all costs. There are certain types of companies that seem to be renowned for providing a bad experience (Being on hold for an hour? No thanks), and

Want to transform your customer service in 30 days? It’s a tall order, but not one that is impossible if you have the right plan in place. Why might someone consider changing the way they offer and approach customer service? We’re glad you asked. Improving customer service has a laundry list of benefits for the companies that choose to invest

When you work from home, it can be challenging to separate your work and personal life. You may have kids running in to try to get you to play with toys, cook a meal or play outside. You may be tempted to accept personal calls, take a long lunch in front of the television or spend the day keeping up

If your employees work an 8 hour day, you might assume they’re being productive for all 8 of those hours. You’d be wrong, though, according to a study of 2,000 full-time office employees. The number of hours that employees consider themselves to be productive is not 8. It’s not 7, 6, 5, 4, or even 3 hours of the workday.

At Conversational, we provide both virtual receptionist and virtual assistant services to small businesses and startups. We know about the best virtual receptionist features that are available and which ones matter the most to your business. If you’re looking for information about virtual assistants – remote professionals that act as your administrative assistant – this isn’t your blog to read. This post provides information about virtual

When you run an online business, you can’t always have your customers physically come to your business so you can handle their questions or concerns. You must provide other customer service avenues and channels where your customers can reach you for assistance, whether that’s by phone or through online customer service. It’s becoming more and more common for customers to

Kind words are like honey-sweet to the soul and healthy for the body. Proverbs 16:24 The greatest wisdom of all is kindness. Hebrew proverb A kind word is like a spring day. Russian proverb Listen with kindness for a clear explanation. Egyptian proverb The wise are known for their understanding, and pleasant words are persuasive. Proverbs 16:21 Even ancient cultures understood the importance and effects