Conversational Blog

How Conversational is responding to COVID-19

10 Words and Phrases That Calm Angry Callers

21 Word Substitutions That Make You Sound More Professional

45 Customer Service Power Words to Start Using

We’re here to assist Medical and Legal Professionals during COVID-19 situation

Phone Etiquette 101: When a Caller Won’t Leave a Message

Virtual Receptionists vs Traditional Receptionists

How to Make Customer Care More Human

Phone Etiquette 101: Small Business

Why Solo and Small Firm Attorneys Should Never Answer the Phone