Customer service can make or break a business, impacting customer loyalty and brand reputation. Despite the best intentions, many companies make avoidable mistakes that can lead to poor customer experiences. Here, we cover five common customer service pitfalls, along with practical solutions to help businesses avoid them. With the help of Conversational’s virtual receptionist services, businesses can sidestep these issues

In recent years, customer service has experienced a technological transformation with the rise of automation and AI. Many companies are exploring whether automation alone can handle their customer needs or if human interaction remains essential. The answer? A balanced hybrid approach that combines the efficiency of automation with the empathy of human interaction. This is where Conversational’s unique services excel,

Growth isn’t always a good thing in business. Growing too quickly is unsustainable and will only weaken your business by putting strain on the number of ways you were unprepared to grow – financially, location-wise, supply and manufacturing, staff turnover, etc. It’s essential to know the signs your business is growing too fast so you can recognize them and take action if necessary. There

Customer loyalty has to start somewhere. Before a customer decides that they will fully commit to a company and purchase only from them, they have to first hold some internal beliefs that will make it feel “safe” to make this commitment. Before getting married, a person has to hold some similar beliefs about their potential spouse – they might need

Answering services are valuable for many different types of businesses. When you need to be available outside of your regular office hours, an answering service may be the way to go. Here’s how an answering service works. Answering services make it possible to call your doctor, dentist or other professionals any time of the day. This means you can get in

Some industries, such as the web hosting and home health care industry, require more than just traditional phone support. When you hire virtual receptionist to handle your phone support, you may need more than the traditional option. This means, you need a company specializing in one area or another. There are several reasons why traditional phone support may not cut

Financial planners are one industry that will really benefit from a live answering service. Many in the industry are starting to hire virtual receptionists as an addition to their staff. It doesn’t cost as much as hiring another employee and no workspace is required to house the addition; it’s simply a flexible service that can be paid for monthly to

If you’re feeling overwhelmed and the weight of the world is on your shoulders from your business, it may be a sign that you are not delegating enough. Why is delegating so important to business owners? You may live by the motto that “if you want something done right, do it yourself,” but you may not have realized that is

Innovation has become quite the buzz word in recent years. It represents what every startup strives for–to be the first or best, to question the status quo, to challenge convention and provide something that consumers can get behind with passion. Startups move quickly. If starting a business was like a race, then startups would be the sprinters and small business

Taking messages over the phone isn’t exactly an art. It’s more of a science, as it’s been tested and tried repeatedly since the invention of the telephone. We know the variables that lead to effective message-taking and ensure critical information or phone calls never slip between the cracks. Whether you’re running a company and feeling frustrated with the way your