Power Your Business

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Power Your Business

All the tips and resources you need to improve your service and grow your business—in one place.
blog-archive
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Should You Use a Virtual Receptionist for Call Screening?

Crazy customers are a part of business. At some point it’s necessary to deal with these customers. Choosing the way you deal with them is within your control, however. There are many alternatives available other than ignoring them or hanging up on them. Adding a Virtual Receptionist to Your Team When you receive calls from customers, regardless of their level
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Does an Online Business Need a Phone Number?

Online businesses make use of many channels for customer support online – social media, website contact forms, email, live chat – but due to the nature of these businesses, many don’t set up a business phone number and instead use cell phones for any business calls that need to be made. Is this the right move for businesses because they
June 27, 2024
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Should You Play Hold Music, a Promotion, or Silence While Your Customers Wait?

Are you trying to decide between putting on hold music vs. leaving it on silent? Perhaps it would be a good space to promote your business? If you take a look at what customers prefer, you’d find that there is certain noise that they will tolerate and certain choices that they will not. For example, customers won’t wait if it’s
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Virtual Office vs Traditional Office

Have you been debating between choosing a virtual office vs traditional leased office space? Technology has made it possible to start your business at home and run it online. Entrepreneurs often take advantage of the ability to work from a ‘virtual office,’ which could be your home, a quiet park or library, or rented office space at a coworking agency.
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When Should you Say “No” to a Client?

Even though all businesses want to have the motto of, “the customer is always right,” it’s not always true. Sometimes, you need to say “no” to a client or a potential client. Here are a few ways you will know that it’s time to say “no.” Too Overwhelming The last thing you want to do is put your entire business
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What Can the Thank You Effect Do for You?

Did you know that the simple phrase of “thank you” has a huge effect on business? People want to feel appreciated in order to have any interest in staying with a company for repeat business. They are actually starting to call it the “Thank You Effect” because of how meaningful the small action is in the world of customer service.
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Top FAQs about Virtual Receptionists

Are you considering bringing a virtual receptionist into the mix? It would help with all of those overwhelming phone calls and take a bit of the workload off your shoulders. You don’t want an automated robotic voice handling your customers’ calls giving them an impersonal feeling from your business but you also could use the extra help. It’s not really
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How Can You Eliminate the Sick Days Debate With a Virtual Receptionist?

When you are struggling with keeping clients happy while your receptionist or other staff member is out of the office, it can be really frustrating. You want your clients to receive the best service and prompt service at that, but when your staff needs to call in sick or take time off for sick family members, it may feel like
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How to Build a Strong, Unified Company Culture

As a business owner, you know that company culture exists, whether it’s of your own design or not. We’ve all seen the implications of an underdeveloped company culture: Employees take it upon themselves to create a culture of their own, and that doesn’t usually end up promoting the values or goals a carefully crafted and modeled company culture would. In
May 9, 2024
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The Top 5 Tools for Startups

Startup founders sometimes feel like they’re doing everything alone, even when they have a great team. Where is help with specialized tasks when you need it most? There are a variety of apps and tools available today that exist solely for the purpose of making it easier to run your startup or business. For specialized tasks, like email marketing, creating