Whether you’re using a virtual receptionist or just learning more about the industry, it’s helpful to have a glossary of common virtual receptionist terms. Most terms are pretty self-explanatory, but understanding the nuances of call transfers and call forwarding can be a bit of a challenge. Learn more about the industry to make the most of virtual receptionist (VR) services

Making a good first impression is vital to the success of your company. You need to be able to impress those calling, whether for the first time or as a repeat caller. Here are a few steps to help with making a great first impression over the phone: Determine the Relationship Recognizing the type of relationship you have with the

Are you a mental health professional looking for ways to keep your overhead as low as possible? Maybe you want to set up your practice within your home, but are afraid you won’t appear as professional as the competition. There are ways to keep your overhead down and still appear just as professional as your competition. Here’s a look at

Crazy customers are a part of business. At some point it’s necessary to deal with these customers. Choosing the way you deal with them is within your control, however. There are many alternatives available other than ignoring them or hanging up on them. Adding a Virtual Receptionist to Your Team When you receive calls from customers, regardless of their level

Online businesses make use of many channels for customer support online – social media, website contact forms, email, live chat – but due to the nature of these businesses, many don’t set up a business phone number and instead use cell phones for any business calls that need to be made. Is this the right move for businesses because they

Are you trying to decide between putting on hold music vs. leaving it on silent? Perhaps it would be a good space to promote your business? If you take a look at what customers prefer, you’d find that there is certain noise that they will tolerate and certain choices that they will not. For example, customers won’t wait if it’s

Have you been debating between choosing a virtual office vs traditional leased office space? Technology has made it possible to start your business at home and run it online. Entrepreneurs often take advantage of the ability to work from a ‘virtual office,’ which could be your home, a quiet park or library, or rented office space at a coworking agency.

Even though all businesses want to have the motto of, “the customer is always right,” it’s not always true. Sometimes, you need to say “no” to a client or a potential client. Here are a few ways you will know that it’s time to say “no.” Too Overwhelming The last thing you want to do is put your entire business

Did you know that the simple phrase of “thank you” has a huge effect on business? People want to feel appreciated in order to have any interest in staying with a company for repeat business. They are actually starting to call it the “Thank You Effect” because of how meaningful the small action is in the world of customer service.

Are you considering bringing a virtual receptionist into the mix? It would help with all of those overwhelming phone calls and take a bit of the workload off your shoulders. You don’t want an automated robotic voice handling your customers’ calls giving them an impersonal feeling from your business but you also could use the extra help. It’s not really