Technology Answering Service

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The Benefits of Using a Technology Answering Service for IT Companies

Startups and small businesses in the hosting and other technology industries often use call centers to handle support requests. However, they have other needs, such as screening and forwarding important calls to management and owners. Hiring for these positions can be costly, and cross-training employees who were hired to handle the technical side of the business is not always the best choice for customer service.

This is one of the major benefits to hiring a remote tech startup receptionist— exceptional customer service that saves you time and money.

That’s where Conversational's technology answering service for IT companies comes in. A technology answering service provides a team of remote receptionists to handle your calls, ensuring that every call is answered promptly and professionally. Let's explore the benefits of using a technology answering service and how we can improve your business!

Exceptional Customer Service

Providing exceptional customer service is one of the ways a technology company can set itself apart from the competition. With the right virtual receptionists answering your phones, you can set yourself apart from the rest. This can help to increase profits because customers will be more likely to choose your company, stick with your company and recommend your company.

Helpdesk Support

Ticket and helpdesk support is vital to your support system and many times those staff are unable to answer calls while working to resolve the issues in queue. With Conversational's technology answering services we can gather key details on the issues your callers are having and ensure those are sent to appropriate department to action and respond. We keep consistent communication records and send you notification messages while making sure your customers feel heard, gain updates, and are well taken care of.

Prioritizing Your Callers

With our technology answering service, we can screen your calls to filter out non-urgent or routine matters, allowing you time to focus on critical issues while still ensuring that all inquiries are addressed and properly prioritized.

Sales Gathering and FAQ Support

We understand for the technology answering services gaining new clients is a priority like any business. We work to become knowledgeable in your products or services to answer general inquiries saving you time and giving you more focus on your business and backend developments. 

Plans Starting At $209/ Month



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Cost Savings and Scalability

Along with the benefit of better customer service, Conversational can also help you save money. Since you only have to pay for the time your tech startup receptionists are on the phone, you get the most for every dollar spent. In addition, you won’t have to worry about covering breaks, sick days, emergencies or vacations.

 We also offer tiered customized plans and are ready for any new clients you may absorb from a merger of companies and are proven to scale with you when you need us. Sometimes it takes the help of other services and companies to grow and Conversational can certainly help.

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Build Client Satisfaction and Loyalty

With over a decade of call center experience, we only use the best virtual receptionists in the business. You can rest assured in knowing the virtual receptionists assigned to you will always answer the phone in a professional manner with a smile on their face and in their voice. Your customers will be so thrilled with how good the customer service is, they will be inclined to spend even more money with you.

The powerful combination of better customer service and less money spent can help you move your company to the next level. 

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Support for Your Helpdesk

In the technology world supporting your clients in a timely manner is key to your success. Handling phone calls can be time-consuming and can take you away from resolving those issues. Not every call should interrupt your workflow. 

With a technology answering service, you can focus on your work while our receptionists can handle calls, take messages, and open up support tickets, freeing up your time to focus on your development and support. 

How Can a Technology Answering Service Help Your Practice?

Now that we’ve explored the benefits of using our technology answering service, let’s take a closer look at how it can specifically help your business.
Improved Call Management

A technology answering service can support your helpdesk team to manage those call more effectively. With our technology answering service team collecting details for support requests your team can focus more on the resolutions. Our team of virtual receptionists can screen callers and prioritize urgent calls, ensuring that you are only interrupted for important matters. Handling other callers in the manner you chose. Get more done while taking stress off your helpdesk member's shoulders. 

Customer Satisfaction

When you get a call for potential sales lead or a current clients support request you want to ensure they are taken care of. Our receptionists handle those calls with confidence and ensure effective probing. Keeping knowledgeable about your products or services to answer their inquiries and gain that great first impressions for your business. It also shows that you are dedicated to providing excellent customer service and are willing to go the extra mile for your clients.

Customized Service

Every call in the technology field can be unique, and we understand your business needs flexibility in handling those. Our virtual reception service can provide customized call handling to fit your specific needs. You provide us with the instructions for how you want calls to be handled, including which calls should be transferred to you or your team members, and which we should mark higher in priority. Further to this our receptionists can answer basic questions from new or current clients, and update them on their support requests. 

Cost-Effective Solution

As mentioned before, a technology answering service is a cost-effective solution for handling your calls. You only pay for the calls that are answered, which can save you money compared to hiring a full-time receptionist. Moreover, a technology answering service can help you avoid the costs associated with missed calls, such as lost potential clients or missed opportunities for business relationships.

Invest Your Teams Time Where It Counts!

Amplify your time in developing new structures and support protocols, While our professional receptionists handle your customer service needs.

See How Conversational Stands Out From The Competition
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How to Choose the Right Technology Answering Service

When choosing a technology answering service, there are a few key factors to consider:

  • Experience: Ensuring the technology answering service you choose is familiar with your terminology and help desk needs is vital to a great experience for your callers. 
  • Availability: Make sure the technology answering service offers to be available during your working hours, as this is a key benefit of using their service.
  • Customization: Not all businesses are the same and you want to ensure you are reflecting the brand properly. Customizing your call handling to suit your teams work flow runs effectively adds value to the service so be sure they can suit your current and growing needs.
  • Technology: Consider the technology that the virtual answering service uses. Do they have a user-friendly platform for managing your calls and messages? Do they integrate with your current systems, such as your CRM or helpdesk software? With Conversational, we ensure we integrate you smoothly!
  • Pricing: Finally, consider the pricing structure of the technology answering service. Do they charge per call, per minute, or per month? Make sure you understand the costs involved and choose a service that fits your budget.

Take your tech startup to the next level by providing the best customer service

Pricing Plans

Whether you need 100 minutes or 5,000 minutes, we can customize the plan that's right for your business.
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Talk
100 Bundle

$209/Mo
excess minutes $2.10/min

100 Minutes
2 Free Voicemail
Unlimited Talk Time
Free Local Number
Call Transfers
Custom Messaging
Call Screening
VIP Ignore Caller Lists
Temporary Call Handling
Online Client Dashboard
Custom VOIP Solutions
Block Numbers
Patch Calling
Start now
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Talk
200 Bundle

$399/Mo
excess minutes $2.10/min

200 Minutes
3 Free Voicemail
Unlimited Talk Time
Free Local Number
Call Transfers
Custom Messaging
Call Screening
VIP Ignore Caller Lists
Temporary Call Handling
Online Client Dashboard
Custom VOIP Solutions
Block Numbers
Patch Calling
Start now
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Talk
500 Bundle

$799/Mo
excess minutes $2.10/min

500 Minutes
5 Free Voicemail
Unlimited Talk Time
Free Local Number
Call Transfers
Custom Messaging
Call Screening
VIP Ignore Caller Lists
Temporary Call Handling
Online Client Dashboard
Custom VOIP Solutions
Block Numbers
Patch Calling
Start now
30 Day Guarantee

Invest in your client satisfaction by choosing the the right answering service. Ensuring that your callers are handled promptly and professionally, leading to improved client satisfaction and streamlined communication.

A Technology Answering Service You Can Trust.

Hear what our clients have to say

“I landed good clients and stayed on top of my customers simply because a live person took my calls instead of a machine recording. Thanks to Conversational I scaled my business without breaking the bank”

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“Conversational was very prompt in routing calls to me whenever a customer had a specific request or there was something that needed my attention”

“I love Conversational and I get great feedback from my clients on it”

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Your Small Business Has To Adapt.
We Adapt With You In Real Time.

Our clients say we’re responsive

“I love Conversational and I get great feedback from my clients on it”

"I landed good clients and stayed on top of my customers simply because a live person took my calls instead of a machine recording. Thanks to Conversational I scaled my business without breaking the bank”

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“Conversational was very prompt in routing calls to me whenever a customer had a specific request or there was something that needed my attention”

"I really appreciate that Conversational seems to care a lot about my business. They don't just answer my calls - they represent themselves as if they're a part of our company. I was also impressed with the IVR that they setup for our system, which they didn't charge us extra money for. I told them about the problem I was having, and they setup something that keeps us from paying them more money. That's the kind of top-notch services that they provide, and it has saved us a lot of stress."

 
anthony, nerdservice.net

Let Conversational Be The Voice Of Your IT Company. Giving You More Time To Focus.

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Frequently Asked Questions About Our Technology Virtual Receptionist Services

Find the answer to your questions below. If you need any additional information, feel free to contact us.

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We’re Professionals At Answering. Toll Free (855) 933-3826