Legal Answering Service

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The Benefits of Using a Legal Answering Service

As a legal professional, you know that every call is important. Whether it’s a potential new client, or an existing client or colleague, each call requires your full attention. However, with a busy schedule and a high volume of calls, it can be challenging to handle every call effectively.

That’s where Conversational's legal answering service comes in. A legal answering service provides a remote receptionist to handle your calls, ensuring that every call is answered promptly and professionally. Let's explore the benefits of using a legal answering service and how we can improve your practice!

We Customize For Your Area Of Law

We work with law firms to develop customized scripts to ensure that calls are handled in a manner consistent with the firm's practices and policies. Our legal virtual receptionists are trained in common legal terminology so they can communicate with both you and your clients professionally.

Support Unique For Legal Services

Appointment scheduling and confirmations, document requests, information sharing or legal consultation follow-ups are just a few benefits we offer for your law firm. We keep consistent communication records while making sure your customers are well taken care of.

Filtering & Routing Call By Priority

With our legal answering service, we can screen calls to filter out non-urgent or routine matters, allowing attorneys time to focus on critical issues while still ensuring that all inquiries are addressed.

Emergency Response

In the case of urgent or emergency calls, we can follow predefined protocols to reach the designated on-call attorney or provide relevant information to the caller.

We Work With Specific Legal Software

As long as your software allows web access, we can integrate with the majority of softwares you’re using. With software integration you won't miss appointments or have a disorganized schedule. We are trained to use MyCase, Google Calendar, Calendly, Acuity, Doodle and Setmore, among many others.

Lead Intakes

We’ll build out intake forms for the case types you accept so you get exactly the information you need without using your own time. We’ll even complete these forms directly in your software so the information is ready for callbacks. 

Legal Terminology

Our legal answering service is designed to manage incoming calls, messages, and other communications for legal practices, ensuring that clients receive prompt and professional assistance. We are familiar with your terminology and can take on any challenge.

Reduced Administrative Burden

By outsourcing routine administrative tasks such as call handling and message taking, attorneys can focus more on legal tasks and client interactions, improving overall productivity. This availability can enhance client satisfaction and accessibility without placing a burden on the law firm's internal resources.

Plans Starting At $209/ Month

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Prompt and Professional Call Handling

One of the main benefits of using a legal answering service is that every call is answered promptly and professionally. This is especially important for potential new clients who may be calling multiple law firms to find representation.

With a legal answering service, you can ensure that your calls are answered even outside of regular business hours. This means that you won’t miss any important calls, and potential clients won’t have to leave a voicemail and wait for a call back.

Additionally, Conversational receptionists are trained to handle calls professionally, using proper legal terminology and following your specific instructions for call handling. This creates a positive first impression for potential clients and helps to build trust and credibility for your practice.

Cost Savings

Hiring a full-time receptionist can be expensive, especially for small law firms or solo practitioners. Our legal answering service provides a cost-effective solution, as you only pay for the calls that are answered.

This can save you money in the long run, as you won’t have to pay for a full-time employee’s salary, benefits, and training. Additionally, you won’t have to worry about covering for a receptionist’s sick days or vacations.

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Improved Client Satisfaction

With Conversational legal answering service, you can ensure that every call is answered promptly and professionally, leading to improved client satisfaction. Clients will appreciate the quick response time and the professional handling of their calls.

Additionally, a legal answering service can help to reduce wait times for clients who are calling to schedule appointments or ask questions. This can lead to a more positive experience for your clients and improve their overall satisfaction with your practice.

Increased Efficiency

Handling phone calls can be time-consuming and can take you away from other important tasks. With a legal answering service, you can focus on your work without the constant interruption of phone calls.

Our receptionists can handle calls, take messages, and schedule appointments, freeing up your time to focus on your clients and cases. This can lead to increased efficiency and productivity for your practice.

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How Can a Legal Answering Service Help Your Practice?

Now that we’ve explored the benefits of using our legal answering service, let’s take a closer look at how it can specifically help your practice.
Improved Call Management

A legal answering service can help you manage your calls more effectively. The receptionist can screen calls and prioritize urgent calls, ensuring that you are only interrupted for important matters. Additionally, the receptionist can take detailed messages and forward them to you or your team members via email or text message. This allows you to review and respond to messages at your convenience, without having to constantly check your voicemail.

Availability

Potential clients may be calling outside of your regular business hours, when your working hours are limited due to your cases. Having a receptionist available to answer these calls can help you capture potential clients who may have otherwise moved on to another law firm. It also shows that you are dedicated to providing excellent customer service and are willing to go the extra mile for your clients.

Customized Call Handling

Every law firm is unique, and our legal answering service can provide customized call handling to fit your specific needs. You can provide instructions for how you want calls to be handled, including which calls should be transferred to you or your team members. Additionally, you can provide information about your practice areas and services, so the receptionist can answer basic questions from potential clients. This can help to pre-qualify potential clients and save you time in the long run.

Cost-Effective Solution

As mentioned before, a legal answering service is a cost-effective solution for handling your calls. You only pay for the calls that are answered, which can save you money compared to hiring a full-time receptionist. Moreover, a legal answering service can help you avoid the costs associated with missed calls, such as lost potential clients or missed opportunities for new cases.

Level Up Your Team

We work hand and hand with you so you have time to invest on handling other duties that will carry you into the future.
Your paralegal's time is better suited elsewhere, while the experts in customer service here at Conversational handle your callers!
Your employees are one of your best investments. We'll help you amplify that.
See How Conversational Stands Out From The Competition
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How to Choose the Right Legal Answering Service

When choosing a legal answering service, there are a few key factors to consider:

  • Experience: Look for a legal answering service that has experience working with legal professionals, like we have. They should be familiar with legal terminology and procedures to provide the best service for your practice.
  • Availability: Make sure the legal answering service offers to be available during your working hours, as this is a key benefit of using their service.
  • Customization: Look for a legal answering service that offers customized call handling to fit your specific needs. Conversational ensures that your calls are handled exactly how you want them to be.
  • Technology: Consider the technology that the legal answering service uses. Do they have a user-friendly platform for managing your calls and messages? Do they integrate with your current systems, such as your CRM or case management software? With Conversational, we ensure we integrate you smoothly!
  • Pricing: Finally, consider the pricing structure of the legal answering service. Do they charge per call, per minute, or per month? Make sure you understand the costs involved and choose a service that fits your budget.

Utilizing a legal answering service can lead to increased efficiency, improved client service, and a better allocation of resources.

Pricing Plans

Whether you need 100 minutes or 5,000 minutes, we can customize the plan that's right for your business.
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Talk
100 Bundle

$209/Mo
excess minutes $2.10/min

100 Minutes
2 Free Voicemail
Unlimited Talk Time
Free Local Number
Call Transfers
Custom Messaging
Call Screening
VIP Ignore Caller Lists
Temporary Call Handling
Online Client Dashboard
Custom VOIP Solutions
Block Numbers
Patch Calling
Start now
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Talk
200 Bundle

$399/Mo
excess minutes $2.10/min

200 Minutes
3 Free Voicemail
Unlimited Talk Time
Free Local Number
Call Transfers
Custom Messaging
Call Screening
VIP Ignore Caller Lists
Temporary Call Handling
Online Client Dashboard
Custom VOIP Solutions
Block Numbers
Patch Calling
Start now
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Talk
500 Bundle

$799/Mo
excess minutes $2.10/min

500 Minutes
5 Free Voicemail
Unlimited Talk Time
Free Local Number
Call Transfers
Custom Messaging
Call Screening
VIP Ignore Caller Lists
Temporary Call Handling
Online Client Dashboard
Custom VOIP Solutions
Block Numbers
Patch Calling
Start now
30 Day Guarantee

By choosing the right legal answering service, you can ensure that your calls are handled promptly and professionally, leading to improved client satisfaction and a more successful practice.

A Legal Answering Service You Can Trust.

Hear what our clients have to say
“I started a law firm and I knew that I wouldn't be able to answer all calls so I wanted somebody that was a live human being to answer calls. I used the live answering feature and I've been very happy with them. It's been great and I highly recommend it”
- Meredith, Mt Pleasant, SC
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“They have been very responsive whenever I have a support issue.”
- Kevin
“Conversational has been great for our business. It allows my paralegal to be a paralegal without being a receptionist.”
- Christopher, Auburndale, FL
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Your Small Business Has To Adapt.
We Adapt With You In Real Time.

Our clients say we’re responsive
“Conversational has been great for our business. It allows my paralegal to be a paralegal without being a receptionist.”
- Christopher, Auburndale, FL
“I started a law firm and I knew that I wouldn't be able to answer all calls so I wanted somebody that was a live human being to answer calls. I used the live answering feature and I've been very happy with them. It's been great and I highly recommend it”
- Meredith, Mt Pleasant, SC
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“They have been very responsive whenever I have a support issue.”
- Kevin

"I requested that if courts, judges, or a potential client was calling, that they go ahead and put them through. Otherwise, if it was an existing client or telemarketer, I requested the receptionist to put the caller through to email or voicemail."

Kevin, Winston - Salem, NC

Let Conversational Be The Voice Of Your Firm

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Frequently Asked Questions About Our Legal Virtual Receptionist Services

Find the answer to your questions below. If you need any additional information, feel free to contact us.

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We’re Professionals At Answering. Toll Free (855) 933-3826