Elevate Your Medical Practice With Our Exceptional Answering Services

We stand as a trusted partner for medical professionals seeking a seamless and efficient communication solution. Our medical answering service is not just about answering calls; it's about enhancing patient care, reducing in-house workload, and ensuring your practice thrives with the support it deserves.

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Medical

Why Choose Our Medical Answering Service?

Welcome to Conversational, where excellence meets efficiency in the realm of medical call center solutions. As a premier provider of cutting-edge services, we understand the unique demands of the healthcare industry. Tailored to exceed expectations, our medical answering service, physician answering service, and healthcare call center services are designed to elevate your medical practice to new heights.

Tailored Solutions For Healthcare Professionals

Our medical answering service is crafted with a deep understanding of the unique needs of healthcare professionals. Whether you are a physician, dentist, or any other healthcare practitioner, our virtual receptionists possess specialized knowledge to handle your calls with precision and professionalism.

Physician Answering Service Excellence

Experience the gold standard in physician answering services with our committed team. We go beyond merely answering calls - we become an integral part of your practice, offering a seamless extension of your brand. Rest assured, your patients will receive the care and attention they deserve, enhancing their overall experience.

Comprehensive Medical Call Center Solutions

From appointment scheduling to emergency call management, our medical call center solutions cover a spectrum of services. Trust us to manage your communication needs, allowing you to focus on what you do best - providing exceptional healthcare services to your patients.

We Are Familiar With Industry Specific Software

We work with industry specific software, so you will not have any problems adjusting. Simple Practice, Jane App, Practice Fusion, Athenahealth/AthenaOne and Practice Better are just a few software we know how to use, with success. Using another software? You don't need to adapt to us, we'll adapt to you!

We Schedule Appointments For You

Our medical virtual receptionists can handle appointment scheduling, rescheduling, and cancellations. This eliminates the need for dedicated staff to manage appointments, saving you time and reducing administrative costs. Instead of hiring additional staff to handle phone calls, a medical answering service can efficiently manage incoming calls, messages, and inquiries. This can help you avoid the costs associated with hiring, training, and maintaining in-house staff.

We Handle Your Intakes For Insurance Details Collection

We efficiently gather and verify patient insurance information during the initial contact or appointment scheduling process. We make sure the patients are aware if the clinic or practitioner accepts their insurance coverage or if they would be facing a self pay option for their services. This not only saves time for the healthcare staff but also contributes to the overall smooth functioning of the practice's administrative processes. Additionally, accurate and timely insurance information collection helps in reducing errors in billing and enhances the overall financial health of the healthcare facility.

We Handle Patient Inquiries

Conversational medical answering service excels in handling a wide range of patient inquiries with accuracy and empathy. This ensures that patients receive the information the need promptly, fostering a sense of support and reliability.

We Handle Emergency Calls

Our medical answering service is equipped to handle emergency calls efficiently, ensuring that urgent matters are addressed promptly and appropriately. This responsiveness can make a significant impact on patient outcomes and satisfaction.

Plans Starting At $209/ Month

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Information Collection

We can collect the necessary patient information, including insurance details, during the initial phone call. This includes the patient's insurance provider, policy number, group number, and other relevant information. We also verify the provided insurance information to ensure accuracy. This step is crucial to avoid issues related to billing and claims processing later on.

We make it easier to update and maintain accurate patient records, including insurance information.

Effortless Scheduling

Booking appointments should be a seamless process. Our receptionists excel in efficient appointment scheduling, ensuring that your clients can book, reschedule, or cancel appointments effortlessly. This streamlined approach not only saves time but also enhances the overall customer experience.

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Instant Connection

Traditional phone systems can result in missed calls, long hold times, and frustrated customers. Our medical answering service, on the other hand, ensures an instant connection. Every call is answered promptly, demonstrating our commitment to efficiency and responsiveness. In the business world, every missed call is a missed opportunity. We treat every call with the importance it deserves, ensuring that no potential customer is left unheard.

No more missed opportunities - every call is a chance to turn a potential lead into a satisfied customer.

Why We Stand Out

Now that we’ve explored the benefits of using our medical answering service, let’s take a closer look at how it can specifically help your practice.
Unmatched Expertise

Our virtual receptionists are not just call handlers; they are healthcare communication experts. With our in-depth knowledge of medical terminology and procedures, we guarantee accurate and informed interactions with your patients.

Scalable Solutions For Growth

As your medical practice grows, so do your communication needs. Our services are scalable, adapting seamlessly to the evolving requirements of your business. Whether you're a solo practitioner or part of a larger healthcare facility, we have the solutions to support your growth.

Availability

Your patients deserve support during your working hours, and so do you. We ensure every call is answered promptly and professionally. This level of commitment sets us apart from the competition.

Confidential And Secure

Patient confidentiality is non negotiable in the medical industry. Our systems guarantee a secure environment for the management of sensitive medical information.

Level Up Your Team

Trained virtual receptionists provide a consistently high level of professionalism and courtesy in every interaction.

This positive demeanor contributes to a positive perception of your practice and builds trust with patients.

Patients feel valued and supported, leading to increased loyalty and trust in your medical practice.

See How Conversational Stands Out From The Competition
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How to Choose the Right Medical Answering Service

Choosing the right medical answering service is a critical decision that can impact the efficiency and success of your medical practice. Here are key factors to consider when making this important choice:

  • Industry Experts: Look for a medical answering service with specific expertise in the healthcare industry, like we provide. They should be familiar with medical terminology, appointment setting processes, and HIPAA regulations.
  • Confidentiality: Patient confidentiality is paramount in the medical field, and a reliable service will prioritize the security and privacy of sensitive medical information. Ensure that the medical answering service you choose is strict and has high standards when it comes to confidentiality.
  • Software Integration: If your practice uses specific medical software (such as Electronic Health Records or scheduling systems), check if the answering service can seamlessly integrate with these tools. This integration streamlines communication and enhances overall workflow. We're trained to use multiple software.
  • Availability: Medical issues can arise at any time, so a reputable medical answering service will answer any incoming calls during working hours. This ensures that your patients can reach out for assistance or schedule appointments during regular office hours, without having to be put on hold.
  • Live Call Handling: Opt for a service that provides live call handling rather than automated responses. A live person on the other end of the line adds a personal touch and ensures that the patient inquiries are handled with care and accuracy.
  • Appointment Scheduling And Amendments: Check the capability of the answering service to handle appointment scheduling, amendments, and cancelations. This feature should be seamless and contribute to the efficient management of your practice's calendar.
  • Emergency Handling: Inquire about the procedures in place for handling emergency calls. A reliable medical answering service should have protocols for urgent situations and be able to provide timely assistance when needed.
  • Scalability: Consider the scalability of the service. Choose one that can grow with your practice, accommodating an increase in call volume as your business expands. Our plans are flexible and can accommodate your needs.
  • Money Back Period And Contracts: Before committing to a long-term contract, see if the answering service offers a money back period. This allows you to evaluate their performance and ensure that they meet your specific needs.
  • References And Reviews: Research the reputation of the medical answering service by seeking references from other healthcare professionals or checking online reviews. Positive feedback from clients in the medical industry can be a good indicator of reliability.
  • Customization Options: Look for a service that allows customization of call protocols to ensure that the interactions align with the specific needs and brand voice of your medical practice.
  • Cost Structure: Understand the pricing structure, including any additional fees for specific services or customization. Ensure that the cost is transparent and fits within your budget.

Choose Conversational For A Medical Answering Service That Goes Beyond Expectations. Contact Us Today To Explore How We Can Contribute To The Success And Growth Of Your Medical Practice.

Pricing Plans

Whether you need 100 minutes or 5,000 minutes, we can customize the plan that's right for your business.
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Talk
100 Bundle

$209/Mo
excess minutes $2.10/min

100 Minutes
2 Free Voicemail
Unlimited Talk Time
Free Local Number
Call Transfers
Custom Messaging
Call Screening
VIP Ignore Caller Lists
Temporary Call Handling
Online Client Dashboard
Custom VOIP Solutions
Block Numbers
Patch Calling
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Talk
200 Bundle

$399/Mo
excess minutes $2.10/min

200 Minutes
3 Free Voicemail
Unlimited Talk Time
Free Local Number
Call Transfers
Custom Messaging
Call Screening
VIP Ignore Caller Lists
Temporary Call Handling
Online Client Dashboard
Custom VOIP Solutions
Block Numbers
Patch Calling
Start now
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Talk
500 Bundle

$799/Mo
excess minutes $2.10/min

500 Minutes
5 Free Voicemail
Unlimited Talk Time
Free Local Number
Call Transfers
Custom Messaging
Call Screening
VIP Ignore Caller Lists
Temporary Call Handling
Online Client Dashboard
Custom VOIP Solutions
Block Numbers
Patch Calling
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30 Day Guarantee

Experience the difference as we redefine the way calls are handled, appointments are booked, and potential customers are transformed into delighted patrons.

A Medical Answering Service You Can rely On

Hear what our clients have to say

“They have a more personal touch. They're just a great answering service for healthcare particularly. It's not like you're calling your phone company. They know how to talk to our patients. They knew our EHR systems very well. We didn't have to train them on that. So, they can do more than just answer the phone.”

- Maya, Bowie, MD
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“I would recommend Conversational Receptionists. Their staff is very professional and nice. They're very skilled at handling upset people, which in my profession are a lot.”

- Anthony - Albuquerque, NM

“I like how Conversational extends their services a little more than other providers. They're in little more in-depth with personalizing their customer service.”

- Jose, Whitestone, NY
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Your Small Business Has To Adapt.
We Adapt With You In Real Time.

Our clients say we’re responsive
“Conversational has been great for our business. It allows my paralegal to be a paralegal without being a receptionist.”
- Christopher, Auburndale, FL
“I started a law firm and I knew that I wouldn't be able to answer all calls so I wanted somebody that was a live human being to answer calls. I used the live answering feature and I've been very happy with them. It's been great and I highly recommend it”
- Meredith, Mt Pleasant, SC
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“They have been very responsive whenever I have a support issue.”
- Kevin

"I love working with Conversational! They make running my business so much easier and I consider them my not-so-secret weapon. The receptionists are consistently helpful and polite to my clients and they always attempt to go the extra mile with assisting callers. Their customer service is excellent and they always respond very quickly to my questions and suggestions. Conversational has been great to work with, I love them!"

maria, durham, nc

With Conversational, Every Customer Interaction Becomes An Opportunity For Growth.

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Frequently Asked Questions About Our Medical Virtual Receptionist Services

Find the answer to your questions below. If you need any additional information, feel free to contact us.

Have Another Question?

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We’re Professionals At Answering. Toll Free (855) 933-3826