March 24, 2020
Hello Everyone. This is Tanya from Conversational.
The current COVID-19 situation is affecting everyone in some form. Certain industries and local businesses will carry a heavier burden in regards to customer communication.
Like you, Conversational is monitoring the latest news about COVID-19 and we wish to assure you that your client calls are in good hands.
Protecting Our Team
We have proactively taken measures to protect each and every member of the Conversational team, which includes remote work.
Fortunately, we’ve been rolling out our remote work protocol for the past year and have designed a system for receptionists that meets our exacting standards for protecting our clients and their customers’ privacy and security.
While many companies are struggling to get their team members up to speed while working remotely, we find ourselves in the fortunate position to be ahead of schedule in this regard – ensuring that your services will be operating smoothly and uninterrupted during this challenging time.
Here to Help: Waiving Overage Fees
Furthermore, in an effort to protect and serve our customers during a period of unpredictable call volumes, Conversational will waive overage fees for all plan levels effective immediately for the month of March 2020. This will benefit all customers who maintain their current plans.
Over the upcoming weeks, we will reassess the situation with the possibility of extension for as long as the current COVID-19 situation remains in effect.
How to Update Your Remote Contact Information
If you are one of the many who find yourself working from home for the first time and are changing primary phone numbers, we ask that you get in touch with us directly:
Chat: www.conversational.com
Toll Free: 855-933-3826
Email: support@conversational.com
We are all in this together, and want to do our part to make sure our clients weather this storm in the very best way they can. Please feel free to reach out directly and ask how Conversational can assist you and your business during this challenging time
We are here for you!
Conversational Team
