Attention, entrepreneurs: Offering better customer service may be the key to growing your business, regardless of the industry you’re in. When you’re working to start your business and get it off the ground, offering excellent customer service might be a big part of your strategy, officially or not. In the early days, when you’re so personally involved and invested in

Unsure of what to look for in a receptionist or what a good receptionist should know how to do? You’re not alone. Trying to find a good receptionist to represent your business can be a challenge if you don’t know where or how to start your search. What qualities are important to look for in a receptionist? What type of

Once you’ve discovered you have a fear of delegating, is there anything you can do to get over it? You realize that delegating means you’ll have a more efficient office, a business that’s capable of growing, and you’ll feel less stressed, but still you can’t find it in you to do it. You are still afraid to lose control, give

Going into business for yourself usually means long hours and very few days off, at least for the first few years. However, most business owners start their business to gain freedom from a boss and to be able to set their own hours. This isn’t how it usually works out, but it can be how it works out for you.

Angry customers are unavoidable, but you can’t let them affect your company’s mission. You have to resolve that you are bound to get an angry customer on occasion and simply learn how to deal with them. You can’t assume that their behavior is just their problem and their fault, but you also can’t assume that their anger is your company’s

When you come down with a cold or you lose an employee for a few days due to an illness, it can have a high cost for your business. With flu season hitting twice, sometimes three times a year, you must be prepared. Sick days cause more than just an annoyance when it comes to scheduling. They can be very

Conversational bases their business around quality service, and they understand the importance of first impressions. They strive to deliver a streamline transition that works for you and your clients. Building a relationship based on trust is important, as you are entrusting us to service your customers. Let’s face it, without your customers; your business would not be successful. Therefore, we

Do you know how your customers see your business? How satisfied are they with the product or service you provide and the way you do business? Business owners are always looking for new ways to gauge customer satisfaction. There are so many methods to measure satisfaction that many get overwhelmed and end up doing nothing at all. Don’t stick your head

Customer service is an intricate part of your business. If your customers are not satisfied with the way you care for them, they will go to your competitor. The person answering the phone will be your key to customer service. You need to ensure that your customers are receiving the care that they need, as this will build a trust

How do companies keep in touch with and stay top of mind with their customers after they’ve made a purchase? Some are shrugging their shoulders in response to this question. If you don’t know about post sale techniques, you’re probably not retaining many of your existing customers. While every business owner understands the importance of using effective sales techniques to land new