Not all words are equal. Some words carry more weight than others and deeply effect those who hear them. Some words have the power to turn customer service interactions into pleasant, productive ventures, no matter how divisive or emotional the topic of discussion.

These are customer service power words, and they carry a little extra “oomph” to make your customer interactions more positive and efficient. The words you use in customer service interactions set the tone for the discussions and interactions you’ll have with customers. If you’re using words that are neutral or even negative in tone, you could be offending your customers or simply setting the wrong tone for the conversation.

Why not start every interaction off on the right foot and give yourself a better chance at forging real connections with your customers? Here are 45 customer service power words to start using in your customer interactions. See what a difference they make!

45 Customer Service Power Words


Sprinkle these customer service power words liberally into your customer service interactions. You’ll begin to notice that your interactions become more effective, enjoyable, and productive. Try identifying a similar word you use for each of the customer service power words below and make a conscious decision to begin substituting it this week. It’s worth a try!

  1. Abundant
  2. Accomplish
  3. Achieve
  4. Admirable
  5. Best
  6. Brilliant
  7. Capable
  8. Certain
  9. Charming
  10. Cheerful
  11. Determined
  12. Delightful
  13. Dynamic
  14. Eager
  15. Easy
  16. Enhance
  17. Engaging
  18. Genuine
  19. Grateful
  20. Growing
  21. Helpful
  22. Honest
  23. Ideal
  24. Imaginative
  25. Innovative
  26. Interesting
  27. Inspiring
  28. Joyful
  29. Kind
  30. Limitless
  31. Light-hearted
  32. Lively
  33. Loving
  34. Magnificent
  35. Masterful
  36. Motivated
  37. Natural
  38. Noble
  39. Optimistic
  40. Outstanding
  41. Passionate
  42. Precious
  43. Productive
  44. Promptly
  45. Qualified

There are many more customer service power words listed below. Take a look at the list and take note of any words that could be useful in your future customer service interactions. The words in this list can lend a positive tone to your interactions and can help “spin” your customer service interactions in your favor by creating a better connection with the customer you’re helping.