Shipping may happen after a customer clicks Buy Now, but it can influence the purchasing decision long before an order is placed. Today’s online shoppers consider much more than the price of the product itself. Shipping costs, delivery speed, carrier options, estimated arrival dates and return policies can all influence whether someone completes a purchase or abandons their cart. That

Wedding season is one of the busiest and most profitable times of the year for salons, spas, and beauty professionals. Bridal parties often book months in advance, require multiple appointments, and represent some of the highest-value clients your business will serve. But when your phone rings nonstop while your stylists are with clients, it becomes easy to miss calls, delay

One of the top reasons business owners begin searching for phone answering service or virtual receptionist services is due to a busy schedule and increasing responsibilities, they’ve started missing important calls. Missing one or two calls isn’t usually a problem (unless it’s especially important), but if you’re beginning to notice that missing important calls is becoming the rule and not the

Teaching employees to offer to go the extra mile for customers is a smart way to give better customer service without necessarily increasing costs. The extra mile is not a new concept in customer service, but it is an important one. And one we use with our phone answering service. Who doesn’t have a great customer service story about someone

Better customer care breeds customer loyalty. Customer service quality is often the deciding factor when a customer has a need for a service or product and chooses between two or more competing companies. Great customer service is often the deciding factor when a customer is choosing whether or not to purchase again from a company and take the first step toward

Answering the phone is easy enough, but many don’t realize that certain behaviors, phrases, and actions on the phone can annoy customers or even upset them. There are many commonly held misconceptions about answering the phone, and unless you’ve taken a special call-answering training course, you may be unaware of the misconceptions you currently hold. For example, did you know

With the holidays upon us, you may be wondering what the best seasonal greeting is to issue to your customers and callers. Merry Christmas vs Happy Holidays are usually the two greetings any given business feels they must “choose” between. Merry Christmas is sometimes frowned upon in our society because of the increasing religious and cultural diversity growing in America.

Differentiating between customer service vs customer experience can be difficult because they are so closely related. Customer service, however, is just one part of the whole customer experience. Customer service vs customer experience Customer service can be used in two contexts. Customer service can refer to the customer service department, which is in charge of interfacing with customers and helping them

What should you put in your small business Christmas card this year? If you’re sick of seeing the same types of holiday and Christmas cards from companies year after year, you’re likely looking for some creative card options. After all, why waste time and money putting together a small business Christmas card that doesn’t really wow or delight your customers?

Phone greetings may seem menial, but they can make or break your customer service interactions over the phone. The way you answer the phone and greet your callers sets the tone for the rest of the interaction, making it an important cornerstone of your customer service strategy. If you’re having trouble coming up with phone greetings that engage callers, this post will