With the holidays upon us, you may be wondering what the best seasonal greeting is to issue to your customers and callers. Merry Christmas vs Happy Holidays are usually the two greetings any given business feels they must “choose” between. Merry Christmas is sometimes frowned upon in our society because of the increasing religious and cultural diversity growing in America.

Differentiating between customer service vs customer experience can be difficult because they are so closely related. Customer service, however, is just one part of the whole customer experience. Customer service vs customer experience Customer service can be used in two contexts. Customer service can refer to the customer service department, which is in charge of interfacing with customers and helping them

What should you put in your small business Christmas card this year? If you’re sick of seeing the same types of holiday and Christmas cards from companies year after year, you’re likely looking for some creative card options. After all, why waste time and money putting together a small business Christmas card that doesn’t really wow or delight your customers?

Phone greetings may seem menial, but they can make or break your customer service interactions over the phone. The way you answer the phone and greet your callers sets the tone for the rest of the interaction, making it an important cornerstone of your customer service strategy. If you’re having trouble coming up with phone greetings that engage callers, this post will

Having trouble growing your business? Growth should follow a somewhat predictable path – true, sustainable growth will be slow, but not nonexistent. If you’re not seeing any signs of growth and you think you should be, there’s still one thing you can change to kick-start your growth. It has to do with your customer service, and it’s such a simple solution,

Want more loyal customers? Go the extra mile more often. If you’re having trouble coming up with original ideas of ways to go the extra mile, check out this list of our top 15 ideas! 15 Ideas That Go the Extra Mile for Customers

The customer experience is vital to your business. No matter how large your business, the customer experience will either keep them coming back or send them running. How is your customer experience? How did it Used to Be? Back in the day, an unhappy customer would write a letter to the company and they might tell a few people about

Every company needs to gather customer feedback. There are many reasons why this feedback is important. Of course, the number one reason for gathering feedback from customers is to find out what they want, need and desire. Here are a few more reasons why you should be doing this: Product Development Customers can help you figure out what the next

With customer expectations changing, small and medium-sized businesses need to understand what’s expected. Customer service has become one of the most important parts of every business, especially those who want to create excellent customer loyalty. Some specific statistics show the direction customer service is headed. Here are some of the most important customer service statistics every business owner should know. What

Once you’ve got a customer service strategy in place, it’s tempting to stick with it, even when it’s not bringing the results you’d hoped for. Strategizing takes time, research, and a thorough analysis of past results. But some recent small business customer service statistics we’ve compiled may be enough to change your mind and inspire you to make the strategic changes you’ve