The words you speak are powerful. Ever heard the phrase “You catch more flies with honey than with vinegar?” How about, “Kind words don’t cost much, yet they accomplish much?” Positive words and phrases do just as much to help the speaker as they do the listener.

In customer service, you have a unique opportunity to be kind to a lot of people that might be upset or stressed out. Use that opportunity by sprinkling positive words and phrases into your conversations with them.

These words set the tone for a positive, peaceful interaction and leave the customer feeling boosted. What’s not to like?

50 Positive Words and Phrases to Use in Customer Service

Before we reveal the 50+ positive words for customer service, we’ve come up with 10 positive phrases that are perfect for turning a sour customer service interaction into a positive one, or just making a customer’s day by spreading a little kindness! Those are listed in the infographic below.

Write your favorites from the list below down somewhere you’ll see them at work to remind you to put your new positive words and phrases into use! Don’t forget to smile during all customer service interactions, whether in person or over the phone – people can detect when another person is smiling, even over the phone!

50+ Positive Words to Use

Below are 50+ adjectives, verbs, and adverbs that are considered to be positive in nature. These words evoke a feeling of happiness and contentment. The more you say them, especially in customer service interactions, the more positive and friendly you appear.

Some of the words you can add to your vocabulary as go-to responses to customers, like #4: Absolutely. Others are helpful descriptors that you can use when speaking to customers, like #27: That’s so inspiring.

More positive words and phrases

You may find a couple of positive words and phrases repeated from the lists above, but here are several more positive words and phrases to pepper into your customer service interactions and conversations. Try them at home and with friends, too – being a little more positive and kind can have awesome ripple effects in your life!

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