Did you know that the simple phrase of “thank you” has a huge effect on business? People want to feel appreciated in order to have any interest in staying with a company for repeat business. They are actually starting to call it the “Thank You Effect” because of how meaningful the small action is in the world of customer service.

When you are struggling with keeping clients happy while your receptionist or other staff member is out of the office, it can be really frustrating. You want your clients to receive the best service and prompt service at that, but when your staff needs to call in sick or take time off for sick family members, it may feel like

As a business owner, you know that company culture exists, whether it’s of your own design or not. We’ve all seen the implications of an underdeveloped company culture: Employees take it upon themselves to create a culture of their own, and that doesn’t usually end up promoting the values or goals a carefully crafted and modeled company culture would. In

Startup founders sometimes feel like they’re doing everything alone, even when they have a great team. Where is help with specialized tasks when you need it most? There are a variety of apps and tools available today that exist solely for the purpose of making it easier to run your startup or business. For specialized tasks, like email marketing, creating