Being on hold is no picnic. It seems to last an eternity, especially when you’re calling about an issue you’re having with a product or service. We know how we feel individually about being put on hold, but recent studies have sought to find out how customers feel about being put on hold, how long is too long, and what

Do you enjoy calling a company and getting stuck on hold for what seems like an eternity? What about when you call and you have to sift through a dozen menu options just to get to the right department? If you don’t like it, you know your clients don’t, either. That’s why it’s necessary to decrease time on hold for

You pick up the phone and a caller asks to speak to someone who isn’t available right now. You let them know they’re out of the office and ask to take a brief message. They decline, explaining that they can’t leave a message with you and must speak to the person directly. Have you ever been in this situation? If

If you want to provide top-notch customer service, using proper small business phone etiquette is a must. You can’t rely on face-to-face interactions alone because many people that interact with your business do so over the phone before entering your establishment. If your business is run entirely online, the phone becomes an even more important centerpiece in your customer service

When you first start a business or firm, you handle the calls (which, thankfully, are few in the beginning). Once your company starts growing and taking off, the call volume increases and it becomes obvious that you’ll need someone to take over your call answering duties. In this case, you might consider hiring a virtual receptionist or an in-house receptionist.

When someone calls your business, do you know what they really expect or want in a receptionist? Do they expect intense friendliness or a cool, professional tone? It can be difficult to say due to caller preferences, but there are a few points that most callers agree on. What do callers want in a receptionist and does yours make the