Faced with the task of building a cohesive and close-knit team? It’s harder than it sounds, but far from impossible. Even groups that appear to have nothing in common can learn to work together more effectively by using the right team building exercises. Team building exercises are designed to break down social barriers among teams and help people get to know each

If you haven’t been holding virtual meetings, you probably will soon. Virtual meetings have increased more than 80% in the last 5 years as technology has improved and made meeting with clients and colleagues possible no matter your location. Being able to meet with people that can’t be there in person is a huge benefit for business owners and entrepreneurs

Having trouble growing your business? Growth should follow a somewhat predictable path – true, sustainable growth will be slow, but not nonexistent. If you’re not seeing any signs of growth and you think you should be, there’s still one thing you can change to kick-start your growth. It has to do with your customer service, and it’s such a simple solution,

Choosing a business landline is the normal choice for your phone system, but not the only choice. You have other ways you can go about allowing customers to call you. If you work from home or you don’t want to install a landline, here are three alternatives to choose from: VoIP VoIP is one of the most popular alternatives, because

We’re always looking for smart ways to save money as business owners, and one of the best ways to save is by cutting your costs in the first place. There are a multitude of ways to reduce overhead in small business, but if you don’t want to dismantle your business just to save a few bucks, it can seem like

We all want to build a “dream team” – a group of employees that have synergy when working together, complementary strengths and weaknesses, and a great social dynamic. It’s important to build a team of employees that possess a variety of talents, skills, backgrounds, and experience when you’re running a business.  Without this diversity, you’ll end up with a homogeneous

Outsourcing has typically been thought of as a solution for large companies that can afford to hire outside agencies totake over specific parts of running the business – accounting, legal, marketing, customer support, etc. But the advent of technology has made it possible for very small companies (even those without employees) to find outside agencies to which they can outsource

Are you starting to think the phone is no longer useful when it comes to your customer service needs? Believe it or not, the phone is still the king of customer support. People love interacting with customer service reps on social media, web chat, and email, but it wouldn’t be the same without the ability to call. That’s because the

If you’re selling to a person that isn’t 100% certain they want your product or service, you’ll likely encounter one of a small group of common sales objections. When situation-specific details are taken away, most customer sales objections center around one of six factors, ranging from price to timing. Learning how to overcome these common sales objections is a must in a

The concept of team building has been studied since the late 1920’s, with the first experiment being the famous Hawthorne studies that looked at productivity and how it relates to working conditions. Research says that teams, in order to be productive and effective, have to be able to work together cohesively. But most teams aren’t naturally cohesive. People often disagree and have