Whether you’re using a virtual receptionist or just learning more about the industry, it’s helpful to have a glossary of common virtual receptionist terms. Most terms are pretty self-explanatory, but understanding the nuances of call transfers and call forwarding can be a bit of a challenge. Learn more about the industry to make the most of virtual receptionist (VR) services

Making a good first impression is vital to the success of your company. You need to be able to impress those calling, whether for the first time or as a repeat caller. Here are a few steps to help with making a great first impression over the phone: Determine the Relationship Recognizing the type of relationship you have with the

Are you a mental health professional looking for ways to keep your overhead as low as possible? Maybe you want to set up your practice within your home, but are afraid you won’t appear as professional as the competition. There are ways to keep your overhead down and still appear just as professional as your competition. Here’s a look at

Crazy customers are a part of business. At some point it’s necessary to deal with these customers. Choosing the way you deal with them is within your control, however. There are many alternatives available other than ignoring them or hanging up on them. Adding a Virtual Receptionist to Your Team When you receive calls from customers, regardless of their level