February 1, 2023
Effective communication is what we do best at Conversational. Our receptionists are trained in the many aspects of communication and strive to make a great impression on every call. From a basic inquiry to an issue with a product or service, our receptionists use the tools they have been trained on to work towards a positive and memorable outcome for our client’s callers.
Below we will share some of the top ways you too can become an effective communicator. But let’s first look at the area where you communicate.
Business communication can happen in many areas:
- Phone
- In-person
- Virtual Meetings
- Messaging Apps
Regardless of the many facets we can use to communicate, ensuring you are getting your point across and being effective in your discussions is key to both client satisfaction and your team’s workplace.
5 Great Traits to Cultivate
1: Listen to Understand
A common misconception many believe is that speaking and writing are the main aspects of communication. When in fact listening is the vital aspect of a truly great conversation. An excelled communicator will wait to listen to the person(s) they are interacting with and take the time to consider what they have said before responding. It is important to not get caught up in what you wish to say (or your objective of the discussion) and forget to listen.
2: Clear Delivery
Another aspect of great communication is using as few words as necessary. Speaking at length can lose focus on the main point you truly wish to convey. Sometimes explanations may require more in-depth details causing longer discussions, but otherwise use clear language and shorter delivery. This allows your main point not to get lost in the conversation.
3: Say it With Confidence
Remember that communication is not just verbal. Being aware of our body language, tone of voice, and how we present ourselves makes a big difference. Using confidence in all these areas is key to ensuring you are well-received and portray you are educated in your topic and knowledge.
4: Empathize
Being empathetic when handling disagreements or people who are upset is a great trait to have. This shows you understand the other person’s point of view and allows you to focus the discussion in a more productive manner. Lacking empathy towards a situation does not promote your care about a person’s concerns and can say a lot about you and your business.
5: Know When to Take a Back Seat
Great communicators know when best to contribute to a conversation and when they may want to stand back and allow others to take the floor. When the conversation steers its way into waters that your skills are not best suited for, do not hesitate to highlight the skills of another person better equipped to handle the discussion and provide the best response. This not only saves time in getting to the solution but also shows you are invested in getting to the resolution efficiently.
Great communicators are better received, more successful, and produce more value for their business.
Isn’t it time for you to consider who’s communicating for your business?
Let Conversational help improve your frontline and become the face and “communicator” for your business. With plans as low as $209/ month you can’t afford to not check us out!
All backed by our 30-Day Money Back Guarantee!
