Did you know that the simple phrase of “thank you” has a huge effect on business? People want to feel appreciated in order to have any interest in staying with a company for repeat business. They are actually starting to call it the “Thank You Effect” because of how meaningful the small action is in the world of customer service.

Are you considering bringing a virtual receptionist into the mix? It would help with all of those overwhelming phone calls and take a bit of the workload off your shoulders. You don’t want an automated robotic voice handling your customers’ calls giving them an impersonal feeling from your business but you also could use the extra help. It’s not really

When you are struggling with keeping clients happy while your receptionist or other staff member is out of the office, it can be really frustrating. You want your clients to receive the best service and prompt service at that, but when your staff needs to call in sick or take time off for sick family members, it may feel like

As a business owner, you know that company culture exists, whether it’s of your own design or not. We’ve all seen the implications of an underdeveloped company culture: Employees take it upon themselves to create a culture of their own, and that doesn’t usually end up promoting the values or goals a carefully crafted and modeled company culture would. In

Startup founders sometimes feel like they’re doing everything alone, even when they have a great team. Where is help with specialized tasks when you need it most? There are a variety of apps and tools available today that exist solely for the purpose of making it easier to run your startup or business. For specialized tasks, like email marketing, creating

It can be tricky to determine exactly how many virtual receptionist minutes you’ll need each month, especially if your call volume fluctuates or if you’ve never used an answering service before. Not to worry! We have the perfect process to help you determine how many virtual receptionist minutes you’ll need each month. We’ve helped hundreds of clients pinpoint their virtual

What is an answering service and what does it provide? Who uses an answering service? An answering service is designed to replace or supplement a traditional, in-house receptionist. An answering service can handle a company’s phone calls, appointments, and customer inquiries from a remote location. A quality answering service negates the need for an in-house receptionist, but some businesses choose to use

When a client calls and you’re not available, its important to know what they might prefer as far as leaving a message goes. Sometimes, there isn’t an option and its either a written message or a voicemail. Let’s take a look at the positive and the negative of both. Leaving a Voicemail There are many benefits to leaving a voicemail.

Missed calls can be very hard on a business, especially a smaller business. Just one missed call can cost thousands of dollars or even more. You never know when that one big client is calling or the one that makes a small purchase, which leads to many more in the future. Often, businesses don’t realize how much money they may

A virtual receptionist can be a very important member of your team. However, if they don’t possess the necessary skills and phone etiquette, they may not be the best choice. There are several services offering full-time virtual receptionists to help with your incoming calls. These services can ensure you never have to miss another call, set appointments, take orders, forward/transfer