Power Your Business

ImageImage

Power Your Business

All the tips and resources you need to improve your service and grow your business—in one place.
blog-archive
Image

3 Gamification Ideas That Boost Customer Engagement

Gamification (noun): the application of typical elements of game playing (e.g., point scoring, competition with others, rules of play) to other areas of activity, typically as an online marketing technique to encourage engagement with a product or service. Once you discover the principle of gamification in marketing your business, you’re never going to look back. Gamification is taking the marketing world by
October 4, 2023
Image

Should You Start a Loyalty Program?

Customer loyalty programs can be a smart business decision to help you earn more repeat business. And they’re not uncommon – a study by Colloquy found that the average family in the U.S. is a member of more than 29 different customer loyalty programs, though they are typically only active in about 12 of those programs. Does this mean that
September 27, 2023
Image

5 Hiring Tips from Recruiters

Recruiters have an insider’s perspective of hiring – they do it for a living. Passing only the best, most qualified applicants on to employers is a recruiter’s job, and only experience and know-how can ensure one can wade through a sea of under-qualified applicants to find the diamond in the rough. Recruiters share their 5 best hiring tips below, from
September 20, 2023
Image

Leaving a Lasting Impression with Customers

Things that are out of the ordinary stand out in our minds. If you are interested in leaving a lasting impression with customers, you have to do something extraordinary. That’s not nearly as intimidating as it sounds, because as you may know, many businesses offer sub-par customer service. If you can do better than your competitor service-wise, you can win
September 13, 2023
Image

What Fall Means for Small Businesses

To most, Fall is a time for bonfires, apple cider, crunching leaves along pathways, and a chill in the air. But for small businesses, Fall is a unique opportunity to sell. Fall means it’s time to pull a few new promotion ideas out and start selling more. You don’t have to wait until the holidays for a little profit boost!
September 6, 2023
Image

What’s the Difference Between a Virtual Receptionist and a Call Center Agent?

Q: What’s the difference between a virtual receptionist and a call center agent? A: Typically, a call center agent or call answering service is known solely for taking phone calls and delivering messages. A virtual receptionist, on the other hand, acts like an in-office receptionist, just from a remote location. This means they handle incoming phone calls, appointments and bookings,
Image

IVR Overload Rediscover The Human Voice

When it comes to answering a business phone, there are basically three options: Have a live person answer the calls Hire a third party to field your calls Or make use of automated phone systems. Interactive Voice Response (IVR) technology is what powers automated phone systems. IVR systems allow callers to listen to a menu of options and select via
Image

The Importance of Warmth in Customer Service

Customers in the United States judge companies and brands the same way they judge and perceive other people – on competence and warmth. Forbes author Chris Malone uses an example to present these findings: “We’ve all had the experience of knowing someone we would recommend for a job but wouldn’t bring home to dinner. The reverse is also familiar: There
April 14, 2023
Image

10 Tips for a More Organized Desk at Work

An organized workspace goes a long way for better productivity. Clutter on your desk usually means you have clutter in your brain. If you want to focus better, get more done and work in a cleaner environment, you need to know how to organize your desk properly. Here are ten tips to get you started. Purging First Before you do
April 14, 2023
Image

The Formula for Our Most Engaging Facebook Posts

“The start is what stops most people.” – Don Schula It’s a simple, powerful quote that speaks to people, no matter what situation they’re in and it happens to be the quote depicted in our most engaging Facebook post of all time. That’s no accident, by the way. There’s a formula for creating the most engaging Facebook posts. We’ll get
April 14, 2023