Once you’ve got a customer service strategy in place, it’s tempting to stick with it, even when it’s not bringing the results you’d hoped for. Strategizing takes time, research, and a thorough analysis of past results. But some recent small business customer service statistics we’ve compiled may be enough to change your mind and inspire you to make the strategic changes you’ve

Providing great customer service in your native tongue to someone who speaks your language is difficult enough. How do you aim for great customer service when there’s a language barrier in the way? Accents, vocabulary limitations, and usage differences can make it difficult to communicate clearly and effectively with people who speak other languages. Short of learning another language entirely,

Attention, entrepreneurs: Offering better customer service may be the key to growing your business, regardless of the industry you’re in. When you’re working to start your business and get it off the ground, offering excellent customer service might be a big part of your strategy, officially or not. In the early days, when you’re so personally involved and invested in

Conversational bases their business around quality service, and they understand the importance of first impressions. They strive to deliver a streamline transition that works for you and your clients. Building a relationship based on trust is important, as you are entrusting us to service your customers. Let’s face it, without your customers; your business would not be successful. Therefore, we

Do you know how your customers see your business? How satisfied are they with the product or service you provide and the way you do business? Business owners are always looking for new ways to gauge customer satisfaction. There are so many methods to measure satisfaction that many get overwhelmed and end up doing nothing at all. Don’t stick your head

Customer service is an intricate part of your business. If your customers are not satisfied with the way you care for them, they will go to your competitor. The person answering the phone will be your key to customer service. You need to ensure that your customers are receiving the care that they need, as this will build a trust

Making a good impression over the phone is harder than it sounds. There are a number of bad phone habits that get on customers’ nerves and can detract from the purpose of the call. Think back to the times you’ve been on the receiving end of bad phone customer service – sounds of chewing, loud yawning, rudeness, constant interruptions – and how much

Word choice and vocabulary are supremely important in customer service. Use words that are too large and uncommon and you risk alienating your customers; use words that are over-used and played out, and you risk looking unprofessional or unqualified to help. Instead of struggling through conversations with customers and keeping a thesaurus close by, try these word substitutions that make

Customer service can make or break a business, impacting customer loyalty and brand reputation. Despite the best intentions, many companies make avoidable mistakes that can lead to poor customer experiences. Here, we cover five common customer service pitfalls, along with practical solutions to help businesses avoid them. With the help of Conversational’s virtual receptionist services, businesses can sidestep these issues

Customer loyalty has to start somewhere. Before a customer decides that they will fully commit to a company and purchase only from them, they have to first hold some internal beliefs that will make it feel “safe” to make this commitment. Before getting married, a person has to hold some similar beliefs about their potential spouse – they might need