Making a good impression over the phone is harder than it sounds. There are a number of bad phone habits that get on customers’ nerves and can detract from the purpose of the call. Think back to the times you’ve been on the receiving end of bad phone customer service – sounds of chewing, loud yawning, rudeness, constant interruptions – and how much

Word choice and vocabulary are supremely important in customer service. Use words that are too large and uncommon and you risk alienating your customers; use words that are over-used and played out, and you risk looking unprofessional or unqualified to help. Instead of struggling through conversations with customers and keeping a thesaurus close by, try these word substitutions that make

Customer service can make or break a business, impacting customer loyalty and brand reputation. Despite the best intentions, many companies make avoidable mistakes that can lead to poor customer experiences. Here, we cover five common customer service pitfalls, along with practical solutions to help businesses avoid them. With the help of Conversational’s virtual receptionist services, businesses can sidestep these issues

Customer loyalty has to start somewhere. Before a customer decides that they will fully commit to a company and purchase only from them, they have to first hold some internal beliefs that will make it feel “safe” to make this commitment. Before getting married, a person has to hold some similar beliefs about their potential spouse – they might need

When you run an online business, you can’t always have your customers physically come to your business so you can handle their questions or concerns. You must provide other customer service avenues and channels where your customers can reach you for assistance, whether that’s by phone or through online customer service. It’s becoming more and more common for customers to

Kind words are like honey-sweet to the soul and healthy for the body. Proverbs 16:24 The greatest wisdom of all is kindness. Hebrew proverb A kind word is like a spring day. Russian proverb Listen with kindness for a clear explanation. Egyptian proverb The wise are known for their understanding, and pleasant words are persuasive. Proverbs 16:21 Even ancient cultures understood the importance and effects

Making a good first impression is vital to the success of your company. You need to be able to impress those calling, whether for the first time or as a repeat caller. Here are a few steps to help with making a great first impression over the phone: Determine the Relationship Recognizing the type of relationship you have with the

Are you trying to decide between putting on hold music vs. leaving it on silent? Perhaps it would be a good space to promote your business? If you take a look at what customers prefer, you’d find that there is certain noise that they will tolerate and certain choices that they will not. For example, customers won’t wait if it’s

Even though all businesses want to have the motto of, “the customer is always right,” it’s not always true. Sometimes, you need to say “no” to a client or a potential client. Here are a few ways you will know that it’s time to say “no.” Too Overwhelming The last thing you want to do is put your entire business

Did you know that the simple phrase of “thank you” has a huge effect on business? People want to feel appreciated in order to have any interest in staying with a company for repeat business. They are actually starting to call it the “Thank You Effect” because of how meaningful the small action is in the world of customer service.