What should you put in your small business Christmas card this year? If you’re sick of seeing the same types of holiday and Christmas cards from companies year after year, you’re likely looking for some creative card options. After all, why waste time and money putting together a small business Christmas card that doesn’t really wow or delight your customers?

Phone greetings may seem menial, but they can make or break your customer service interactions over the phone. The way you answer the phone and greet your callers sets the tone for the rest of the interaction, making it an important cornerstone of your customer service strategy. If you’re having trouble coming up with phone greetings that engage callers, this post will

Having trouble growing your business? Growth should follow a somewhat predictable path – true, sustainable growth will be slow, but not nonexistent. If you’re not seeing any signs of growth and you think you should be, there’s still one thing you can change to kick-start your growth. It has to do with your customer service, and it’s such a simple solution,

Want more loyal customers? Go the extra mile more often. If you’re having trouble coming up with original ideas of ways to go the extra mile, check out this list of our top 15 ideas! 15 Ideas That Go the Extra Mile for Customers

The customer experience is vital to your business. No matter how large your business, the customer experience will either keep them coming back or send them running. How is your customer experience? How did it Used to Be? Back in the day, an unhappy customer would write a letter to the company and they might tell a few people about

Every company needs to gather customer feedback. There are many reasons why this feedback is important. Of course, the number one reason for gathering feedback from customers is to find out what they want, need and desire. Here are a few more reasons why you should be doing this: Product Development Customers can help you figure out what the next

Once you’ve got a customer service strategy in place, it’s tempting to stick with it, even when it’s not bringing the results you’d hoped for. Strategizing takes time, research, and a thorough analysis of past results. But some recent small business customer service statistics we’ve compiled may be enough to change your mind and inspire you to make the strategic changes you’ve

Providing great customer service in your native tongue to someone who speaks your language is difficult enough. How do you aim for great customer service when there’s a language barrier in the way? Accents, vocabulary limitations, and usage differences can make it difficult to communicate clearly and effectively with people who speak other languages. Short of learning another language entirely,

Attention, entrepreneurs: Offering better customer service may be the key to growing your business, regardless of the industry you’re in. When you’re working to start your business and get it off the ground, offering excellent customer service might be a big part of your strategy, officially or not. In the early days, when you’re so personally involved and invested in

Conversational bases their business around quality service, and they understand the importance of first impressions. They strive to deliver a streamline transition that works for you and your clients. Building a relationship based on trust is important, as you are entrusting us to service your customers. Let’s face it, without your customers; your business would not be successful. Therefore, we