Insurance agencies are among some of the most common users of answering services. A large number of answering services say they serve insurance agencies, but many don’t offer the full list of features you’d expect from an answering service, like appointment booking, live call answering, a free trial, and message delivery to text or email. These are features an insurance

When a customer with an appointment calls to cancel, they can either be met with a friendly response or a passive-aggressive response. It’s not in your business’ best interest to try and “guilt-trip” customers who need to cancel appointments; instead, your appointment policy should reflect the cutoff time for cancellations and note any fees or charges that may apply after

Are you starting to think the phone is no longer useful when it comes to your customer service needs? Believe it or not, the phone is still the king of customer support. People love interacting with customer service reps on social media, web chat, and email, but it wouldn’t be the same without the ability to call. That’s because the

The salon industry is one of many that regularly employ front desk receptionists to take calls and manage appointments. If you own a beauty salon or barber shop or are in the process of opening one, you’re probably concerned about cutting costs wherever possible without sacrificing the quality of your services. You might have assumed that hiring a receptionist is

Who answers your business phone every day? Most entrepreneurs report that they are the ones to answer the phone when it rings. Some don’t have a business phone number – instead, they just use their cell phone to field business calls. There are three problems with this method. First, your callers can tell the difference between a business phone number

Communicating via the telephone isn’t usually problematic, but when the phone is used in customer service, issues can (and do, on occasion) arise. You might hear these issues called by many names – rude customers, abusive callers, etc. – but underlying them all could be a simple lack of empathy on the receptionist’s part. Without empathy, normal customer service interactions

One of the top virtual receptionist features available is answering collect calls. Conversational accepts collect calls on your behalf and gathers all the information you’ll need to get back in touch with the caller if you’re unable to answer the transferred call. We track the calls so you can bill your clients for those minutes.  Top Virtual Receptionist Features: Answering

Statistics are powerful. Our own opinions and ideas are certainly important, but in the world of customer service, it’s essential to know what real customers want, think, and need through statistics and trustworthy research. Customers’ needs and wants change over time, so statistics that aren’t recent won’t give you the snapshot you need to make growth-geared decisions. It can be

Operating a business online is more common than ever before, with more than 70% of businesses in the United States being started from home. An online business has a lot of advantages over a brick-and-mortar business, the first and foremost being that it’s a lot less expensive to open and run. The business that operates entirely online doesn’t usually require

Your current law firm intake process may serve you well enough as is, but if you want to grow your firm and work with more clients, a few small changes to that process can go a long way. The most efficient intake processes anticipate clients’ needs to simplify and shorten the process. If it’s easy for people to find you