In this blog post, we’ll define the reinforcement stage of customer care and talk about some of the goals you’ll want to set to accomplish during this stage in order to earn more lifelong and loyal customers. After the initial purchase and transaction, your customer is not obligated to stick around or choose to do business with you again in the future.

If your business is doing well, you’ll eventually find yourself needing additional help. Hiring your first employee seems like the natural next step, but it’s a monumental step for a small business owner who hasn’t employed anyone before. There are lots of factors to consider before hiring your first employee, but we’ll focus on the three most important considerations to

There are tons of things you can be thankful for in your personal life, and you don’t need any help coming up with that list. But what are you thankful for as a business owner? Sometimes the stress of owning a business can feel more like a curse than a blessing, so at this busy time of year, it’s helpful

Your law office receives phone calls every day. Who’s fielding those calls? As a busy attorney, it’s probably not you. You’ll need a legal receptionist to answer the phone for you, take messages, offer basic information to potential clients, and capture client information for you. But the cost can be intimidating, especially for a new or solo law firm. How much does a

Save time and money when you let our team of experienced virtual receptionists handle your outbound calls in a personalized way. It’s one of the top virtual receptionist features. Top Virtual Receptionist Features: Placing Outbound Calls Who has time to call every customer and colleague to confirm meetings and appointments? Taking time out of your schedule to place outbound calls

If you want to make potential customers warm up to your company, you’ve got to give them a good reason. Customers have so many options to choose from when it comes to purchasing a product or service – getting them to say yes to you requires some special effort. Customers need to build confidence and trust in your company before

How much time do you spend managing your schedule, checking your calendar, and booking appointments? Conversational offers some of the best virtual receptionist features, including appointment booking services, that are included with any monthly virtual receptionist plan at an additional fee.  Top Virtual Receptionist Features: Appointment Booking Meetings, calls, errands, client appointments, sales visits – if you’re in business, chances are you’re

Outsourcing has become a necessity for most small and medium-sized businesses. Whether you just need more time in your day or you’re sick of answering the phone, a virtual receptionist can help. The phone can be very distracting and can make it hard to keep your focus. When it rings, you feel an obligation not only to answer it, but

Lawyers work notoriously long hours at the office. Many attorneys report that they spend more than 60 hours working each week – the equivalent of holding both a full and part time job. But solo and small law firms have a unique option when it comes to finding office space – opting to open a virtual law firm rather than renting an

Gamification (noun): the application of typical elements of game playing (e.g., point scoring, competition with others, rules of play) to other areas of activity, typically as an online marketing technique to encourage engagement with a product or service. Once you discover the principle of gamification in marketing your business, you’re never going to look back. Gamification is taking the marketing world by