Throughout life, our confidence waxes and wanes. In certain areas where we feel we are doing well, it’s easy to feel confident. But in areas where we don’t have as much consistent success, feeling confident is harder. If you want to grow your confidence as a business owner, consistency is what you should strive for. You can’t turn yourself or

Everybody is looking for ways to be more productive throughout the day. It’s the only way to gain time when you can’t make the day any longer than 24 hours. All that you can do is make the most out of those hours and find shortcuts to get things done faster in order to get more done with the time

Working on building your loyal customer base is one of the most profitable strategies you can put into effect at your business. Customer acquisition is always essential, as you can’t grow without taking on new customers, but what we often miss out on are the profitable rewards that loyal customers bring. How much are loyal customers worth to your business?

A customer can have many options available to them as far as reaching a company’s customer service department or representative, but many times, the choice comes down to a customer service phone call vs email. Between a phone call vs email, which channel is preferred by customers, and does one have a faster resolution time than the other? Customer Service

If you ever feel you don’t have enough time in the day to finish all your tasks, you are not alone. It is said that an average person tries at least 13 different ways to manage their time before finding one that works. Fortunately, there are several options that you can use to manage your time and complete your projects

The best way to stand out as a law firm is to offer top-rate legal counsel to every client. Besides having the best attorneys, you also need to handle incoming calls professionally. Proper communication with clients to your law firm makes it possible to maintain relationships and attract new ones. If running a successful business with an overflow of clients

In the digital age, it is common to find most meetings taking place online, in a virtual office. However, meeting face to face is still one of the best ways to connect with clients and win them over. But how do you get a meeting or appointment with a prospective client to achieve your goal? Meeting requests with clients can

How important are phone calls and offline analytics to your small business? As technology advances and we adopt new ways to connect with customers, gathering offline analytics might not seem like an essential part of your marketing efforts. But any business that receives phone calls from customers should be tracking and analyzing those calls and the campaigns that drive them–after

Repeat customers are always more profitable than new customers. Why? A variety of studies show that repeat customers spend more money and more often. About 40% of an eCommerce store’s revenue comes from a mere 8% of its customers. That’s right – 40% of an eCommerce store’s revenue comes from repeat customers, who only make up 8% of the total

You trust your managers to run your business efficiently and with professionalism. You certainly don’t want them to butt heads with your top talent, but it happens. Studies have shown that when your best employees quit, it’s probably not the company they’re leaving. Employees quit managers, not companies. Managers with poor leadership skills, inadequate job knowledge, or difficult personalities can