What is an answering service and what does it provide? Who uses an answering service? An answering service is designed to replace or supplement a traditional, in-house receptionist. An answering service can handle a company’s phone calls, appointments, and customer inquiries from a remote location. A quality answering service negates the need for an in-house receptionist, but some businesses choose to use

Missed calls can be very hard on a business, especially a smaller business. Just one missed call can cost thousands of dollars or even more. You never know when that one big client is calling or the one that makes a small purchase, which leads to many more in the future. Often, businesses don’t realize how much money they may

A virtual receptionist can be a very important member of your team. However, if they don’t possess the necessary skills and phone etiquette, they may not be the best choice. There are several services offering full-time virtual receptionists to help with your incoming calls. These services can ensure you never have to miss another call, set appointments, take orders, forward/transfer

The salon industry is one of many that regularly employ front desk receptionists to take calls and manage appointments. If you own a beauty salon or barber shop or are in the process of opening one, you’re probably concerned about cutting costs wherever possible without sacrificing the quality of your services. You might have assumed that hiring a receptionist is the

Whoa, hold it right there – a virtual receptionist provider writes an article about the scenarios when virtual receptionists are a bad business decision? Sounds like a bad business decision in the making, right? Not necessarily. We’re not the only virtual receptionist providers out there. While many small companies employ teams of skilled virtual receptionists the same way we do, many

Your salon or spa was created to help people relax, to detox and to become healthier mentally, physically and emotionally. It’s an important industry to help people to get more in tuned with their bodies and to take time out of their busy lives for themselves. It’s important to create a salon or spa that is void of distraction, and

You may have a colleague or friend that’s talked about using virtual receptionists, or maybe you’ve read some information online. If you’re wondering why some companies use virtual receptionists instead of in-house receptionists, this blog post should answer your questions. There are a ton of benefits of going virtual with your front desk and hundreds of our clients have given

The holidays can be stressful and overwhelming for everyone, especially business owners. Demands are high, and everyone wants to spend time with their families. However, you never want to miss out on potential opportunities. Many business owners will sacrifice their time with family, by allowing staff members to take off, while they stay behind to care for the phones. This

Is your nail salon struggling to keep up with the busy phones and appointment scheduling? When you can’t really afford to bring on more staff members or you don’t really have the room for them to work, it may be time to think outside the box. A call answering service could be the perfect solution for a nail salon because

Your law office receives phone calls every day. Who’s fielding those calls? As a busy attorney, it’s probably not you. You’ll need a legal receptionist to answer the phone for you, take messages, offer basic information to potential clients, and capture client information for you. But the cost can be intimidating, especially for a new or solo law firm. How much does a