Receptionists are so common these days that they are found in almost every business. Normally they sit at the front desk of an office to help field questions, answer requests, and be the face of the company. They typically answer phone calls that come in requesting information and act as a messenger between clients and staff. Have you ever wondered

Solo and small firm attorneys are unique in the legal industry. The level of service they offer often surpasses that of larger firms with multiple partners and clients often receive more attention. But if you’re interested in managing your time well and creating efficient processes as a solo and small firm attorney, you’re going to have to let go of

If you’re having trouble hearing someone on the phone and can’t quite make out what they’re saying, you won’t be able to offer great service or solve their problems efficiently. In order to satisfy a customer’s request, you have to first understand the request. If you ask a caller to speak up politely, chances are, they’ll adjust their volume and

Missing calls is part of the learning curve of doing business. Many new business owners feel that missing a few calls is not a big deal; “If it’s something important, they’ll leave a voicemail and I’ll get back to them.” Missing calls is inevitable if you’re doing business solo (unless you’re working with a virtual receptionist!), and if you do

Are you starting to think the phone is no longer useful when it comes to your customer service needs? Believe it or not, the phone is still the king of customer support. People love interacting with customer service reps on social media, web chat, and email, but it wouldn’t be the same without the ability to call. That’s because the

The salon industry is one of many that regularly employ front desk receptionists to take calls and manage appointments. If you own a beauty salon or barber shop or are in the process of opening one, you’re probably concerned about cutting costs wherever possible without sacrificing the quality of your services. You might have assumed that hiring a receptionist is

Who answers your business phone every day? Most entrepreneurs report that they are the ones to answer the phone when it rings. Some don’t have a business phone number – instead, they just use their cell phone to field business calls. There are three problems with this method. First, your callers can tell the difference between a business phone number

One of the top virtual receptionist features available is answering collect calls. Conversational accepts collect calls on your behalf and gathers all the information you’ll need to get back in touch with the caller if you’re unable to answer the transferred call. We track the calls so you can bill your clients for those minutes.  Top Virtual Receptionist Features: Answering

Operating a business online is more common than ever before, with more than 70% of businesses in the United States being started from home. An online business has a lot of advantages over a brick-and-mortar business, the first and foremost being that it’s a lot less expensive to open and run. The business that operates entirely online doesn’t usually require

Voicemail isn’t the communication catch-all it once was. People are abandoning their voicemail inboxes in their personal lives, with some admitting they haven’t checked their voicemail in a year or more and simply delete the notifications as they come in. When those voicemails are mostly non-urgent calls from friends, telemarketers, and maybe parents, ignoring voicemail entirely becomes easy. In business,