Remote work is in fashion. You are more likely to hear phrases like “I work away from the office” and not find it odd. Currently, working away from a traditional office is becoming the norm and acceptable in several industries. But, what does working remotely actually mean? If you have been wondering the same, and want to learn more, keep

Online communication has evolved over the years, with many platforms offering several options to users. For businesses, speaking to clients in real-time has become a game-changer, with many using live chat apps to meet client needs. One of the ways businesses can easily connect with clients and make sales is to add live chat to website.  What is live chat?

The best way to stand out as a law firm is to offer top-rate legal counsel to every client. Besides having the best attorneys, you also need to handle incoming calls professionally. Proper communication with clients to your law firm makes it possible to maintain relationships and attract new ones. If running a successful business with an overflow of clients

In the digital age, it is common to find most meetings taking place online, in a virtual office. However, meeting face to face is still one of the best ways to connect with clients and win them over. But how do you get a meeting or appointment with a prospective client to achieve your goal? Meeting requests with clients can

According to research, four out of five clients that receive first-rate service from your business will return and refer you to others. But what happens when your company struggles to meet customer demands and cannot manage communication effectively? You need to hire an answering service.  In simple terms, an answering service is a third-party company that takes over calls on

Do you feel overwhelmed whenever you think of going to your salon? Are you always on the move trying to handle various tasks concerning your salon? You are not alone. Many salon owners struggle to handle every aspect of their business, leading to burnout. Fortunately, you can hire virtual assistants for salons to help with the day-to-day management of your

Most medical professionals are usually extremely busy with their work schedule requiring them to be highly organized. But, even the most organized person needs help at one time or another to ensure everything goes as planned. Luckily, healthcare practitioners can hire a virtual medical assistant to take part of the workload off their hands.   What is a Virtual Medical Assistant?

Customers are the lifeline of any business and need to feel valued at all times. One of the best ways for a company to show they care is by offering excellent customer service regardless of their nature of business. If your customers normally reach out by phone, you need to have someone operating the phone lines 24/7.  Typically, you would

A competent telephone system is essential for a growing small business. It enables clients to get in touch with an organization and allows co-workers to communicate effectively. In some cases, a company may outsource customer phone calls and inquiries to a third party and hire the best answering service for small businesses. What is an answering service? Simply put, an

Effective communication is vital for any business that seeks to dominate its industry. The ability to reach customers on the phone provides an opportunity to interact with them faster and offer personalized service. For this reason, many businesses are investing in proper call-handling techniques for the benefit of their clients.  What is call handling? Call handling is the overall management