Power Your Business

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Power Your Business

All the tips and resources you need to improve your service and grow your business—in one place.
blog-archive
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What’s the Difference Between a Virtual Receptionist and a Call Center Agent?

Q: What’s the difference between a virtual receptionist and a call center agent? A: Typically, a call center agent or call answering service is known solely for taking phone calls and delivering messages. A virtual receptionist, on the other hand, acts like an in-office receptionist, just from a remote location. This means they handle incoming phone calls, appointments and bookings,
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IVR Overload Rediscover The Human Voice

When it comes to answering a business phone, there are basically three options: Have a live person answer the calls Hire a third party to field your calls Or make use of automated phone systems. Interactive Voice Response (IVR) technology is what powers automated phone systems. IVR systems allow callers to listen to a menu of options and select via
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The Importance of Warmth in Customer Service

Customers in the United States judge companies and brands the same way they judge and perceive other people – on competence and warmth. Forbes author Chris Malone uses an example to present these findings: “We’ve all had the experience of knowing someone we would recommend for a job but wouldn’t bring home to dinner. The reverse is also familiar: There
April 14, 2023
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10 Tips for a More Organized Desk at Work

An organized workspace goes a long way for better productivity. Clutter on your desk usually means you have clutter in your brain. If you want to focus better, get more done and work in a cleaner environment, you need to know how to organize your desk properly. Here are ten tips to get you started. Purging First Before you do
April 14, 2023
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The Formula for Our Most Engaging Facebook Posts

“The start is what stops most people.” – Don Schula It’s a simple, powerful quote that speaks to people, no matter what situation they’re in and it happens to be the quote depicted in our most engaging Facebook post of all time. That’s no accident, by the way. There’s a formula for creating the most engaging Facebook posts. We’ll get
April 14, 2023
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5 Incredible Logo Makers for Small Businesses

A company’s logo is arguably the most important visual aspect of their brand. Hiring skilled graphic designers to create a logo is expensive and takes time. That’s why many small business owners and startup founders are turning to online logo makers (sometimes called logo creators). These tools allow anyone, even those without graphic design experience, to create a professional and
April 14, 2023

How Volunteering and Community Outreach Build Your Brand

Sometimes it takes out-of-the-box thinking to really change your company’s marketing strategies. One way companies are seeing an unexpected change is by incorporating more community outreach into their yearly goals. If you want to build your brand on principles of loyalty and a volunteer spirit, you have to live those values. Reaching out to customers is important for building brand
April 14, 2023
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7 Tips for Building your Small Business Brand

Building a small business is a challenge. You are trying to get a concept off the ground and running that no one has heard of but you believe in wholeheartedly. You are trying to compete with similar markets but show people why yours is better. The good news is that people in the US love small businesses and love them
April 14, 2023

Customers Share 5 Things That Encourage Brand Loyalty

What is the general customer service consensus? The little things matter most. We recently asked our customers what makes them loyal to a brand.  Here are some of the responses: “The little things matter the most to me. Send a note.” –S.J., New Jersey “Getting a handwritten note would make me loyal to a brand I already liked.” –M.P., Tennessee
April 14, 2023

How To Identify the Stage of Small Business Growth You’re In

Starting a business happens quickly in some cases and takes place over several years in others. Think about the level of planning you put into your small business and how long you dreamed about it before taking the leap. While it might not seem like that’s technically a stage of small business growth, it truly is. No matter how long
April 14, 2023