An online store may not seem like it needs the help of a virtual receptionist, but it does. There are many reasons why a virtual receptionist can help with the needs of an online store. Here’s a look at just a few of the reasons: Efficiency Since most online stores need somebody to answer the phone and most customers expect

A solo law firm has many advantages over larger firms, but time is not one of them. In a small practice, lawyers can get easily overwhelmed from the sheer amount of work involved in running a successful law firm. Outsourcing seems to be the best option for solo law firms who find themselves struggling to keep up with document organization, client leads,

With winter finally drawing to a close and spring just around the corner, you might feel the need to stretch your legs and open some windows. It’s not uncommon for business owners to get a bit lazy with their business when the days are short and the nights are long, so we recommend that you take some time to give

Virtual receptionists are still shrouded in mystery to some. What is it that they do? Does it have something to do with virtual reality? Do they care about your business? Aren’t they all located in India? Why would a small business ever need a virtual receptionist? The myths about virtual receptionists range from understandable to ridiculous. We’re here to be bearers of the

Is an online receptionist different from a virtual receptionist? Let’s dig into the origin of the titles before we answer that question. Online (adj.) – Controlled by or connected to another computer or to a network; Connected to the Internet or World Wide Web. Virtual (adj.) – Carried out, accessed, or stored by means of a computer, especially over a network; Not physically existing as such but

Once you’ve got a customer service strategy in place, it’s tempting to stick with it, even when it’s not bringing the results you’d hoped for. Strategizing takes time, research, and a thorough analysis of past results. But some recent small business customer service statistics we’ve compiled may be enough to change your mind and inspire you to make the strategic changes you’ve

As a business owner or freelancer, you need breaks from your phone and your computer. Whether for a week for vacation, for a day during the weekend or even for a few hours at the end of the day, you need a break. But why? We live in a world with more than just online avatars, pixels, videos, social media

Providing great customer service in your native tongue to someone who speaks your language is difficult enough. How do you aim for great customer service when there’s a language barrier in the way? Accents, vocabulary limitations, and usage differences can make it difficult to communicate clearly and effectively with people who speak other languages. Short of learning another language entirely,

Branding is one of our favorite topics. Building a recognizable and popular brand is the goal of every business owner. Some brands seem to do better than others at winning loyal followers and fans. What’s different about them? They humanize their brand. In this post, we list 12 ways to humanize your brand and start building a loyal fan base.

Home-based business owners take note: This week, January 8-14, is Home Office Safety and Security Week (HOSSW). What is Home Office Safety and Security Week? This special January observance focuses on encouraging business owners to beef up the security and safety of their home offices. There are a number of ways to increase home office safety and security, and we’ll