Power Your Business

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Power Your Business

All the tips and resources you need to improve your service and grow your business—in one place.
blog-archive
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15 Ideas That Go the Extra Mile for Customers

Want more loyal customers? Go the extra mile more often. If you’re having trouble coming up with original ideas of ways to go the extra mile, check out this list of our top 15 ideas! 15 Ideas That Go the Extra Mile for Customers Everyone’s got a stellar client or customer that is always a joy to serve. Get in
March 25, 2021
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What is the Future of the Receptionist Position?

Receptionists are so common these days that they are found in almost every business. Normally they sit at the front desk of an office to help field questions, answer requests, and be the face of the company. They typically answer phone calls that come in requesting information and act as a messenger between clients and staff. Have you ever wondered
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The Best City in Tennessee for Young Professionals

This post is part of our series about the best cities in the U.S. for young professionals. Check out the guides to Florida, California, and Texas.  Thinking about making a drastic move to better your career? You’re not alone. Once you realize what path you want to take, it’s natural to start thinking about finding the best place to start
March 25, 2021
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How to Decrease Time on Hold for Your Callers

Do you enjoy calling a company and getting stuck on hold for what seems like an eternity? What about when you call and you have to sift through a dozen menu options just to get to the right department? If you don’t like it, you know your clients don’t, either. That’s why it’s necessary to decrease time on hold for
March 25, 2021
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Small Business Ideas for Small Towns and Rural Areas

Small towns and rural areas aren’t exactly known as the center of our nation’s commerce, but these economically-challenged areas can still be the perfect spot to set up a profitable small business – if the idea is right. Certain industries and small business ideas work in small towns and some do not. In this post, you’ll find a list of
March 25, 2021
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Conversational Gives Back

Conversational, a virtual receptionist and virtual assistant provider, enjoys giving back to the community by volunteering and making contributions to local and regional programs that provide services and activities to area youth and local citizens in need. In 2016 and 2017, Conversational donated to several organizations that are special to the company: Santa’s Angel’s (pictured at right, a renowned MMA
March 25, 2021
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Increase the Quality of Communications with a New Answering Service

Have you noticed your office’s communications have been slacking lately? Maybe your staff doesn’t always get every call when they are busy or they don’t seem as professional as they could have been because they are helping multiple people at once. Whatever the case, your communication can easily take a hit when things get a little crazy. How important is
March 25, 2021
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10 Words and Phrases That Calm Angry Callers

You don’t make it far in the answering service business without learning a few tricks to handle and calm angry callers. It’s a fact of customer service – some of your customers will be unhappy with your company and some will be downright irate. If you’ve ever answered the phone for a business before, you know that anger can be
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21 Word Substitutions That Make You Sound More Professional

Word choice and vocabulary are supremely important in customer service. Use words that are too large and uncommon and you risk alienating your customers; use words that are over-used and played out, and you risk looking unprofessional or unqualified to help. Instead of struggling through conversations with customers and keeping a thesaurus close by, try these word substitutions that make
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45 Customer Service Power Words to Start Using

Not all words are equal. Some words carry more weight than others and deeply effect those who hear them. Some words have the power to turn customer service interactions into pleasant, productive ventures, no matter how divisive or emotional the topic of discussion.