You trust your managers to run your business efficiently and with professionalism. You certainly don’t want them to butt heads with your top talent, but it happens. Studies have shown that when your best employees quit, it’s probably not the company they’re leaving. Employees quit managers, not companies. Managers with poor leadership skills, inadequate job knowledge, or difficult personalities can

Small towns and rural areas aren’t exactly known as the center of our nation’s commerce, but these economically-challenged areas can still be the perfect spot to set up a profitable small business – if the idea is right. Certain industries and small business ideas work in small towns and some do not. In this post, you’ll find a list of

Thinking about registering a virtual local number or toll free number for your small business? Either option could be a wonderful addition to your business, making your company appear larger and more professional. There are a host of benefits to registering a virtual or toll free number for your business, which we’ll outline below. We’ll also let you know what

Your current law firm intake process may serve you well enough as is, but if you want to grow your firm and work with more clients, a few small changes to that process can go a long way. The most efficient intake processes anticipate clients’ needs to simplify and shorten the process. If it’s easy for people to find you

A customer can have many options available to them as far as reaching a company’s customer service department or representative, but many times, the choice comes down to a customer service phone call vs email. Between a phone call vs email, which channel is preferred by customers, and does one have a faster resolution time than the other? Customer Service