Small business teams don’t need to be large to be effective. In fact, the fewer people on your team, the easier and more cohesive your work will be – if you hire the right people. The people you need on your team are those who understand your company mission, fit the cultural parameters you’ve defined, and truly know their stuff.

Looking for your first customers seems like a monumental task at first. Without a clear picture of your target audience or connections to influential people in the business community, you can find yourself struggling to land your first client or customer. Early adopters will be a meaningful segment of your customer base throughout your time in business, so it’s important

Your salon or spa was created to help people relax, to detox and to become healthier mentally, physically and emotionally. It’s an important industry to help people to get more in tuned with their bodies and to take time out of their busy lives for themselves. It’s important to create a salon or spa that is void of distraction, and

Did you know that 48% of entrepreneurs grew up in a family business? While a little more than half of all entrepreneurs come from a background with zero entrepreneur experience, many people that start their own business grew up seeing their family run a business of their own. 48% of Entrepreneurs Grew Up in a Family Business Sometimes entrepreneurs wonder

You may have a colleague or friend that’s talked about using virtual receptionists, or maybe you’ve read some information online. If you’re wondering why some companies use virtual receptionists instead of in-house receptionists, this blog post should answer your questions. There are a ton of benefits of going virtual with your front desk and hundreds of our clients have given

Throughout the course of operating, your business will deal with some difficult phone calls. Some will come in the form of bad news, but the focus of this post are difficult customer service calls. When a customer calls with a problem – whether it’s about closing an account or needing an exception to a policy rule – the resulting conversation can

The holidays can be stressful and overwhelming for everyone, especially business owners. Demands are high, and everyone wants to spend time with their families. However, you never want to miss out on potential opportunities. Many business owners will sacrifice their time with family, by allowing staff members to take off, while they stay behind to care for the phones. This

Is your nail salon struggling to keep up with the busy phones and appointment scheduling? When you can’t really afford to bring on more staff members or you don’t really have the room for them to work, it may be time to think outside the box. A call answering service could be the perfect solution for a nail salon because

As we get closer and closer to the New Year, resolutions and new goals may begin entering your mind. It’s a wonderful time to make a fresh start and pinpoint some goals you’d like to work toward during the New Year. The problem with New Year’s resolutions is often a lack of creativity. We hear the same resolutions over and over

Customer loyalty is everything. It’s what causes a customer to come back to keep buying from you. It’s the key ingredient to why you will succeed over your competition. Without customer loyalty, a first-time customer won’t feel any urge to return to you in the future. Customers that have purchased from you once or twice will have no guilt moving