When you run an online business, you can’t always have your customers physically come to your business so you can handle their questions or concerns. You must provide other customer service avenues and channels where your customers can reach you for assistance, whether that’s by phone or through online customer service. It’s becoming more and more common for customers to

Kind words are like honey-sweet to the soul and healthy for the body. Proverbs 16:24 The greatest wisdom of all is kindness. Hebrew proverb A kind word is like a spring day. Russian proverb Listen with kindness for a clear explanation. Egyptian proverb The wise are known for their understanding, and pleasant words are persuasive. Proverbs 16:21 Even ancient cultures understood the importance and effects

Entrepreneurs may struggle with productivity more than other professions. They don’t typically have a boss to keep them in check, coworkers they are working on projects with or specific deadlines to meet. They make their own schedule, choose their own workload and struggle to find a work-life balance with nonspecific work hours and projects they are working on. Productivity can

Whether you’re using a virtual receptionist or just learning more about the industry, it’s helpful to have a glossary of common virtual receptionist terms. Most terms are pretty self-explanatory, but understanding the nuances of call transfers and call forwarding can be a bit of a challenge. Learn more about the industry to make the most of virtual receptionist (VR) services

Making a good first impression is vital to the success of your company. You need to be able to impress those calling, whether for the first time or as a repeat caller. Here are a few steps to help with making a great first impression over the phone: Determine the Relationship Recognizing the type of relationship you have with the

Are you a mental health professional looking for ways to keep your overhead as low as possible? Maybe you want to set up your practice within your home, but are afraid you won’t appear as professional as the competition. There are ways to keep your overhead down and still appear just as professional as your competition. Here’s a look at

Crazy customers are a part of business. At some point it’s necessary to deal with these customers. Choosing the way you deal with them is within your control, however. There are many alternatives available other than ignoring them or hanging up on them. Adding a Virtual Receptionist to Your Team When you receive calls from customers, regardless of their level

Online businesses make use of many channels for customer support online – social media, website contact forms, email, live chat – but due to the nature of these businesses, many don’t set up a business phone number and instead use cell phones for any business calls that need to be made. Is this the right move for businesses because they

Are you trying to decide between putting on hold music vs. leaving it on silent? Perhaps it would be a good space to promote your business? If you take a look at what customers prefer, you’d find that there is certain noise that they will tolerate and certain choices that they will not. For example, customers won’t wait if it’s

Even though all businesses want to have the motto of, “the customer is always right,” it’s not always true. Sometimes, you need to say “no” to a client or a potential client. Here are a few ways you will know that it’s time to say “no.” Too Overwhelming The last thing you want to do is put your entire business