Did you know that the simple phrase of “thank you” has a huge effect on business? People want to feel appreciated in order to have any interest in staying with a company for repeat business. They are actually starting to call it the “Thank You Effect” because of how meaningful the small action is in the world of customer service.

When you are struggling with keeping clients happy while your receptionist or other staff member is out of the office, it can be really frustrating. You want your clients to receive the best service and prompt service at that, but when your staff needs to call in sick or take time off for sick family members, it may feel like

As a business owner, you know that company culture exists, whether it’s of your own design or not. We’ve all seen the implications of an underdeveloped company culture: Employees take it upon themselves to create a culture of their own, and that doesn’t usually end up promoting the values or goals a carefully crafted and modeled company culture would. In

Startup founders sometimes feel like they’re doing everything alone, even when they have a great team. Where is help with specialized tasks when you need it most? There are a variety of apps and tools available today that exist solely for the purpose of making it easier to run your startup or business. For specialized tasks, like email marketing, creating

When a client calls and you’re not available, its important to know what they might prefer as far as leaving a message goes. Sometimes, there isn’t an option and its either a written message or a voicemail. Let’s take a look at the positive and the negative of both. Leaving a Voicemail There are many benefits to leaving a voicemail.

Missed calls can be very hard on a business, especially a smaller business. Just one missed call can cost thousands of dollars or even more. You never know when that one big client is calling or the one that makes a small purchase, which leads to many more in the future. Often, businesses don’t realize how much money they may

A virtual receptionist can be a very important member of your team. However, if they don’t possess the necessary skills and phone etiquette, they may not be the best choice. There are several services offering full-time virtual receptionists to help with your incoming calls. These services can ensure you never have to miss another call, set appointments, take orders, forward/transfer

It’s important to get away sometimes, but you may not be able to leave your business for two weeks or even a full week. Every entrepreneur needs a break. Here are four of the best vacations you can take to get a break from your business for a few days. A Cruise If you live near a cruise port or

You love talking to your customers on the phone and making them feel great about their interaction with your brand. But sometimes, brands fail at customer interactions because they’re using the wrong phrases on the phone. There are some phrases you should never use with a client on the phone, though they may sound harmless at first. Every interaction with

Whoa, hold it right there – a virtual receptionist provider writes an article about the scenarios when virtual receptionists are a bad business decision? Sounds like a bad business decision in the making, right? Not necessarily. We’re not the only virtual receptionist providers out there. While many small companies employ teams of skilled virtual receptionists the same way we do, many