Conversational offers two services for businesses: Virtual Reception and Auto Receptionist. Over the years we’ve been in business, we’ve heard about a lot of misconceptions about virtual receptionists and what they do. The title ‘virtual receptionist’ can be misleading if you aren’t familiar with the industry. Occasionally, the question “Is virtual receptionist another term for robot?” comes up. Is virtual

Want to transform your customer service in 30 days? It’s a tall order, but not one that is impossible if you have the right plan in place. Why might someone consider changing the way they offer and approach customer service? We’re glad you asked. Improving customer service has a laundry list of benefits for the companies that choose to invest

If you’re having trouble hearing someone on the phone and can’t quite make out what they’re saying, you won’t be able to offer great service or solve their problems efficiently. In order to satisfy a customer’s request, you have to first understand the request. If you ask a caller to speak up politely, chances are, they’ll adjust their volume and

When is the best time to make business calls? New research is showing us that depending on the nature of the call (sales calls, returning calls, etc.), how quickly you return a call matters much more than the time of day. That’s not to say that you’d ever want to make a business-related call at 9:00 pm or 6:00 am;

The phrase ‘customer-centric’ has been around for a while, but it’s not in common usage. From the words themselves, you can probably grasp that a business that is customer-centric is one that is centered around the customer – just as our heliocentric solar system is one that revolves around the Sun. In fact, a customer-centric business can easily be thought

Missing calls is part of the learning curve of doing business. Many new business owners feel that missing a few calls is not a big deal; “If it’s something important, they’ll leave a voicemail and I’ll get back to them.” Missing calls is inevitable if you’re doing business solo (unless you’re working with a virtual receptionist!), and if you do

You know the general reasons customers call your business – what are your hours? How does that product work? Why isn’t my product working like you said it would? But why does a customer choose to use the phone to communicate when there are other options available to them? While technology advances and online communication increases, the phone still remains

Insurance agencies are among some of the most common users of answering services. A large number of answering services say they serve insurance agencies, but many don’t offer the full list of features you’d expect from an answering service, like appointment booking, live call answering, a free trial, and message delivery to text or email. These are features an insurance

When a customer with an appointment calls to cancel, they can either be met with a friendly response or a passive-aggressive response. It’s not in your business’ best interest to try and “guilt-trip” customers who need to cancel appointments; instead, your appointment policy should reflect the cutoff time for cancellations and note any fees or charges that may apply after

Are you starting to think the phone is no longer useful when it comes to your customer service needs? Believe it or not, the phone is still the king of customer support. People love interacting with customer service reps on social media, web chat, and email, but it wouldn’t be the same without the ability to call. That’s because the