With the holidays upon us, you may be wondering what the best seasonal greeting is to issue to your customers and callers. Merry Christmas vs Happy Holidays are usually the two greetings any given business feels they must “choose” between. Merry Christmas is sometimes frowned upon in our society because of the increasing religious and cultural diversity growing in America.

Differentiating between customer service vs customer experience can be difficult because they are so closely related. Customer service, however, is just one part of the whole customer experience. Customer service vs customer experience Customer service can be used in two contexts. Customer service can refer to the customer service department, which is in charge of interfacing with customers and helping them

What should you put in your small business Christmas card this year? If you’re sick of seeing the same types of holiday and Christmas cards from companies year after year, you’re likely looking for some creative card options. After all, why waste time and money putting together a small business Christmas card that doesn’t really wow or delight your customers?

Faced with the task of building a cohesive and close-knit team? It’s harder than it sounds, but far from impossible. Even groups that appear to have nothing in common can learn to work together more effectively by using the right team building exercises. Team building exercises are designed to break down social barriers among teams and help people get to know each

If you haven’t been holding virtual meetings, you probably will soon. Virtual meetings have increased more than 80% in the last 5 years as technology has improved and made meeting with clients and colleagues possible no matter your location. Being able to meet with people that can’t be there in person is a huge benefit for business owners and entrepreneurs

A bad receptionist does more than frustrate and alienate the customers on the phone or in the office with them. A receptionist that fails to connect with customers or do his or her job properly can hurt your business long-term by causing complex issues with customer trust and your company reputation that are hard to undo. A good receptionist can

As the owner of a home business, you may wonder if manning the phones while running the company is a good idea or not. There are a number of difficulties that come with running an office from your home, and using the phone is often one of the toughest issues. But does a home business need a virtual receptionist? Some

Phone greetings may seem menial, but they can make or break your customer service interactions over the phone. The way you answer the phone and greet your callers sets the tone for the rest of the interaction, making it an important cornerstone of your customer service strategy. If you’re having trouble coming up with phone greetings that engage callers, this post will

Having trouble growing your business? Growth should follow a somewhat predictable path – true, sustainable growth will be slow, but not nonexistent. If you’re not seeing any signs of growth and you think you should be, there’s still one thing you can change to kick-start your growth. It has to do with your customer service, and it’s such a simple solution,

Want more loyal customers? Go the extra mile more often. If you’re having trouble coming up with original ideas of ways to go the extra mile, check out this list of our top 15 ideas! 15 Ideas That Go the Extra Mile for Customers