When a client calls and you’re not available, its important to know what they might prefer as far as leaving a message goes. Sometimes, there isn’t an option and its either a written message or a voicemail. Let’s take a look at the positive and the negative of both. Leaving a Voicemail There are many benefits to leaving a voicemail.

You love talking to your customers on the phone and making them feel great about their interaction with your brand. But sometimes, brands fail at customer interactions because they’re using the wrong phrases on the phone. There are some phrases you should never use with a client on the phone, though they may sound harmless at first. Every interaction with

Throughout the course of operating, your business will deal with some difficult phone calls. Some will come in the form of bad news, but the focus of this post are difficult customer service calls. When a customer calls with a problem – whether it’s about closing an account or needing an exception to a policy rule – the resulting conversation can

Customer loyalty is everything. It’s what causes a customer to come back to keep buying from you. It’s the key ingredient to why you will succeed over your competition. Without customer loyalty, a first-time customer won’t feel any urge to return to you in the future. Customers that have purchased from you once or twice will have no guilt moving

In this blog post, we’ll define the reinforcement stage of customer care and talk about some of the goals you’ll want to set to accomplish during this stage in order to earn more lifelong and loyal customers. After the initial purchase and transaction, your customer is not obligated to stick around or choose to do business with you again in the future.

If you want to make potential customers warm up to your company, you’ve got to give them a good reason. Customers have so many options to choose from when it comes to purchasing a product or service – getting them to say yes to you requires some special effort. Customers need to build confidence and trust in your company before

Things that are out of the ordinary stand out in our minds. If you are interested in leaving a lasting impression with customers, you have to do something extraordinary. That’s not nearly as intimidating as it sounds, because as you may know, many businesses offer sub-par customer service. If you can do better than your competitor service-wise, you can win

When it comes to answering a business phone, there are basically three options: Have a live person answer the calls Hire a third party to field your calls Or make use of automated phone systems. Interactive Voice Response (IVR) technology is what powers automated phone systems. IVR systems allow callers to listen to a menu of options and select via

Customers in the United States judge companies and brands the same way they judge and perceive other people – on competence and warmth. Forbes author Chris Malone uses an example to present these findings: “We’ve all had the experience of knowing someone we would recommend for a job but wouldn’t bring home to dinner. The reverse is also familiar: There

What is the general customer service consensus? The little things matter most. We recently asked our customers what makes them loyal to a brand.  Here are some of the responses: “The little things matter the most to me. Send a note.” –S.J., New Jersey “Getting a handwritten note would make me loyal to a brand I already liked.” –M.P., Tennessee