Hate talking on the phone? You’re not alone – in fact, a dislike of phone conversations has become more common than ever. If you’re a business owner who hates talking on the phone, you’re in a stressful spot. Phone calls are the norm in the world of business, with colleagues, clients, customers, and coworkers often asking to hop on a call to

When you start earning a profit from your business, it’s normal to feel the urge to give something back to those who are less fortunate than you. Giving back to your community by volunteering your time is not only admirable morally, but strategically as well. Before we get into the list of volunteer ideas for small businesses, let’s back up and

What’s the difference between growth vs scaling? Many believe that these two terms are interchangeable synonyms, but that isn’t quite the case. While some businesses hope for growth, others hope to be able to scale their business to serve a larger client base. What are the defining differences between growth vs scaling? Growth vs Scaling: GROWTH First, we need to understand

Once you’ve discovered you have a fear of delegating, is there anything you can do to get over it? You realize that delegating means you’ll have a more efficient office, a business that’s capable of growing, and you’ll feel less stressed, but still you can’t find it in you to do it. You are still afraid to lose control, give

Tired of letting your New Year’s resolutions fall to the wayside? You’re not alone. Only an estimated 8% of people who make resolutions actually end up achieving their goal, which means 92% are failing miserably at fulfilling the resolutions they set. That’s not surprising, considering the difficulty of the resolutions we commonly set – goals pertaining to fitness, productivity, happiness, and stability

Growth isn’t always a good thing in business. Growing too quickly is unsustainable and will only weaken your business by putting strain on the number of ways you were unprepared to grow – financially, location-wise, supply and manufacturing, staff turnover, etc. It’s essential to know the signs your business is growing too fast so you can recognize them and take action if necessary. There

If your employees work an 8 hour day, you might assume they’re being productive for all 8 of those hours. You’d be wrong, though, according to a study of 2,000 full-time office employees. The number of hours that employees consider themselves to be productive is not 8. It’s not 7, 6, 5, 4, or even 3 hours of the workday.

Are you a mental health professional looking for ways to keep your overhead as low as possible? Maybe you want to set up your practice within your home, but are afraid you won’t appear as professional as the competition. There are ways to keep your overhead down and still appear just as professional as your competition. Here’s a look at

Crazy customers are a part of business. At some point it’s necessary to deal with these customers. Choosing the way you deal with them is within your control, however. There are many alternatives available other than ignoring them or hanging up on them. Adding a Virtual Receptionist to Your Team When you receive calls from customers, regardless of their level

When you are struggling with keeping clients happy while your receptionist or other staff member is out of the office, it can be really frustrating. You want your clients to receive the best service and prompt service at that, but when your staff needs to call in sick or take time off for sick family members, it may feel like