Customer service is an intricate part of your business. If your customers are not satisfied with the way you care for them, they will go to your competitor. The person answering the phone will be your key to customer service. You need to ensure that your customers are receiving the care that they need, as this will build a trust

How do companies keep in touch with and stay top of mind with their customers after they’ve made a purchase? Some are shrugging their shoulders in response to this question. If you don’t know about post sale techniques, you’re probably not retaining many of your existing customers. While every business owner understands the importance of using effective sales techniques to land new

Making a good impression over the phone is harder than it sounds. There are a number of bad phone habits that get on customers’ nerves and can detract from the purpose of the call. Think back to the times you’ve been on the receiving end of bad phone customer service – sounds of chewing, loud yawning, rudeness, constant interruptions – and how much

Tired of letting your New Year’s resolutions fall to the wayside? You’re not alone. Only an estimated 8% of people who make resolutions actually end up achieving their goal, which means 92% are failing miserably at fulfilling the resolutions they set. That’s not surprising, considering the difficulty of the resolutions we commonly set – goals pertaining to fitness, productivity, happiness, and stability

Picture this scenario: You’re sitting at home, on hold with your smartphone maker’s customer service department. You’re a little tense because something seems to be wrong with your unreasonably pricey device, but you’re not full-on angry. You’re stressing about the upcoming holidays and the long hold time you potentially face on this call. Once the customer service agent lets you

“I have found that among its other benefits, giving liberates the soul of the giver.” – Maya Angelou Giving is often better than receiving, and the holiday season is the best time to exercise that bit of wisdom. There are so many ways to give back to customers for the holidays – but that’s the issue. Where do you start? How

Word choice and vocabulary are supremely important in customer service. Use words that are too large and uncommon and you risk alienating your customers; use words that are over-used and played out, and you risk looking unprofessional or unqualified to help. Instead of struggling through conversations with customers and keeping a thesaurus close by, try these word substitutions that make

Customer service can make or break a business, impacting customer loyalty and brand reputation. Despite the best intentions, many companies make avoidable mistakes that can lead to poor customer experiences. Here, we cover five common customer service pitfalls, along with practical solutions to help businesses avoid them. With the help of Conversational’s virtual receptionist services, businesses can sidestep these issues

In recent years, customer service has experienced a technological transformation with the rise of automation and AI. Many companies are exploring whether automation alone can handle their customer needs or if human interaction remains essential. The answer? A balanced hybrid approach that combines the efficiency of automation with the empathy of human interaction. This is where Conversational’s unique services excel,

Growth isn’t always a good thing in business. Growing too quickly is unsustainable and will only weaken your business by putting strain on the number of ways you were unprepared to grow – financially, location-wise, supply and manufacturing, staff turnover, etc. It’s essential to know the signs your business is growing too fast so you can recognize them and take action if necessary. There