Why customer loyalty matters Business owners sometimes say that getting customers is one of the hardest parts of the business. Landing customers can be difficult, and keeping them around can be even harder. We know that offering good customer service is important, but that’s not enough anymore. A recent Forrester report stated that nearly 95% of businesses–your competitors–said their number

The words you speak are powerful. Ever heard the phrase “You catch more flies with honey than with vinegar?” How about, “Kind words don’t cost much, yet they accomplish much?” Positive words and phrases do just as much to help the speaker as they do the listener. In customer service, you have a unique opportunity to be kind to a lot

Want more loyal customers? Go the extra mile more often. If you’re having trouble coming up with original ideas of ways to go the extra mile, check out this list of our top 15 ideas! 15 Ideas That Go the Extra Mile for Customers

Receptionists are so common these days that they are found in almost every business. Normally they sit at the front desk of an office to help field questions, answer requests, and be the face of the company. They typically answer phone calls that come in requesting information and act as a messenger between clients and staff. Have you ever wondered

This post is part of our series about the best cities in the U.S. for young professionals. Check out the guides to Florida, California, and Texas.  Thinking about making a drastic move to better your career? You’re not alone. Once you realize what path you want to take, it’s natural to start thinking about finding the best place to start

Do you enjoy calling a company and getting stuck on hold for what seems like an eternity? What about when you call and you have to sift through a dozen menu options just to get to the right department? If you don’t like it, you know your clients don’t, either. That’s why it’s necessary to decrease time on hold for

Small towns and rural areas aren’t exactly known as the center of our nation’s commerce, but these economically-challenged areas can still be the perfect spot to set up a profitable small business – if the idea is right. Certain industries and small business ideas work in small towns and some do not. In this post, you’ll find a list of

Conversational, a virtual receptionist and virtual assistant provider, enjoys giving back to the community by volunteering and making contributions to local and regional programs that provide services and activities to area youth and local citizens in need. In 2016 and 2017, Conversational donated to several organizations that are special to the company: Santa’s Angel’s (pictured at right, a renowned MMA

Have you noticed your office’s communications have been slacking lately? Maybe your staff doesn’t always get every call when they are busy or they don’t seem as professional as they could have been because they are helping multiple people at once. Whatever the case, your communication can easily take a hit when things get a little crazy. How important is

You don’t make it far in the answering service business without learning a few tricks to handle and calm angry callers. It’s a fact of customer service – some of your customers will be unhappy with your company and some will be downright irate. If you’ve ever answered the phone for a business before, you know that anger can be