Customer loyalty has to start somewhere. Before a customer decides that they will fully commit to a company and purchase only from them, they have to first hold some internal beliefs that will make it feel “safe” to make this commitment. Before getting married, a person has to hold some similar beliefs about their potential spouse – they might need

Answering services are valuable for many different types of businesses. When you need to be available outside of your regular office hours, an answering service may be the way to go. Here’s how an answering service works. Answering services make it possible to call your doctor, dentist or other professionals any time of the day. This means you can get in

Some industries, such as the web hosting and home health care industry, require more than just traditional phone support. When you hire virtual receptionist to handle your phone support, you may need more than the traditional option. This means, you need a company specializing in one area or another. There are several reasons why traditional phone support may not cut

Financial planners are one industry that will really benefit from a live answering service. Many in the industry are starting to hire virtual receptionists as an addition to their staff. It doesn’t cost as much as hiring another employee and no workspace is required to house the addition; it’s simply a flexible service that can be paid for monthly to

If you’re feeling overwhelmed and the weight of the world is on your shoulders from your business, it may be a sign that you are not delegating enough. Why is delegating so important to business owners? You may live by the motto that “if you want something done right, do it yourself,” but you may not have realized that is

Innovation has become quite the buzz word in recent years. It represents what every startup strives for–to be the first or best, to question the status quo, to challenge convention and provide something that consumers can get behind with passion. Startups move quickly. If starting a business was like a race, then startups would be the sprinters and small business

Taking messages over the phone isn’t exactly an art. It’s more of a science, as it’s been tested and tried repeatedly since the invention of the telephone. We know the variables that lead to effective message-taking and ensure critical information or phone calls never slip between the cracks. Whether you’re running a company and feeling frustrated with the way your

When you work from home, it can be challenging to separate your work and personal life. You may have kids running in to try to get you to play with toys, cook a meal or play outside. You may be tempted to accept personal calls, take a long lunch in front of the television or spend the day keeping up

If your employees work an 8 hour day, you might assume they’re being productive for all 8 of those hours. You’d be wrong, though, according to a study of 2,000 full-time office employees. The number of hours that employees consider themselves to be productive is not 8. It’s not 7, 6, 5, 4, or even 3 hours of the workday.

At Conversational, we provide both virtual receptionist and virtual assistant services to small businesses and startups. We know about the best virtual receptionist features that are available and which ones matter the most to your business. If you’re looking for information about virtual assistants – remote professionals that act as your administrative assistant – this isn’t your blog to read. This post provides information about virtual